Part-Time Site Operations Assistant

About the Role

Join UNIQLO as a Part-Time Site Operations Assistant supporting ecommerce site operations. This position focuses on managing website content, merchandising, promotional updates, and quality assurance to enhance the customer online experience. You will work approximately 20-30 hours weekly and receive an hourly wage of $26.

Key Responsibilities

• Manage and update website content, merchandising elements, and promotional campaigns using CMS and ecommerce platforms.
• Create and maintain landing pages, category navigation, banners, and promotional materials to keep the site fresh and user-friendly.
• Support product merchandising efforts by organizing categories, sorting products, updating collections, and maintaining navigation consistency.
• Conduct detailed quality assurance both before and after content launches to ensure accuracy and compliance with business standards.
• Proactively review content to spot and fix errors prior to publishing.
• Identify and troubleshoot routine site issues, escalating complex problems as needed.
• Regularly perform site audits to find broken links, incorrect content, merchandising problems, and customer experience discrepancies.
• Maintain thorough documentation and adhere rigidly to operating procedures.
• Collaborate with internal stakeholders to deliver timely website updates and promotional campaigns.
• Participate in additional projects involving website production, content migration, and operational support.

Required Qualifications

• Between 1 and 3 years experience in ecommerce site operations, digital merchandising, website production, or a similar area.
• Proven hands-on capability in using Content Management Systems to independently implement website updates, publish content, and manage merchandising changes.
• Familiarity and ease with ecommerce tools and workflows operating independently.
• Solid understanding of site navigation, category architecture, product merchandising, and promotion page management.
• Exceptional attention to detail, capable of identifying and resolving errors before content goes live.
• Strong skills in managing multiple tasks and meeting deadlines in a high-paced workflow.
• Excellent organization, communication, and problem-solving abilities.
• Proficiency with Microsoft Office suite, particularly Excel.

Preferred Skills and Experience

• Background in industries like fashion, apparel, retail, or consumer goods.
• Experience with ecommerce platforms/CMS such as Salesforce Commerce Cloud, Shopify, Magento, Adobe Experience Manager, Bloomreach, or similar.
• Experience with website QA processes, troubleshooting, and validating promotional launches.
• Basic understanding of HTML, CSS, and best practices in web content publishing.
• Knowledge of ecommerce KPIs, customer journey mapping, and site merchandising strategies.

Additional Information

UNIQLO USA is committed to equal opportunity and does not discriminate based on any legally protected status, including but not limited to race, gender, religion, age, disability, or sexual orientation.