People Operations Manager

About Evio

Evio is a distinctive pharmacy solutions company partnering with health plans to revolutionize cost, quality, access, and experience, mainly addressing specialty and high-cost medications. Founded collaboratively by five Blue Cross Blue Shield health plans serving over 20 million members, Evio tackles the escalating costs and system complexities within medication delivery. In 2025, Wellmark became Evio's first non-founding investor and sixth health plan partner, affirming significant ongoing investments towards Evio's independence and leadership in this transformation. Equipped with advanced analytics, contracting capabilities, and digital tools, Evio delivers integrated solutions that foster continuous improvement and an exclusive service mindset.

Beyond innovation, Evio places strong emphasis on its people, team culture, and work environment, fostering a unique workplace atmosphere that candidates are encouraged to explore.

Role Overview

The People Operations Manager plays a critical role in establishing and maintaining the operational backbone of the employee experience at Evio. Reporting to the Head of Evio Experience, this position ensures all phases of the employee journey are thoughtfully implemented, compliant, and reflect operational excellence. This hands-on role requires expertise in benefits management, people operations, system administration, vendor relationships, and delivering timely support to teammates.

Primary Responsibilities

• Manage and administer Evio’s comprehensive benefits programs including medical, dental, vision, 401(k), disability, COBRA, and more.
• Serve as the in-house expert on benefits, delivering knowledgeable and prompt assistance to employees, guiding them through questions and life changes.
• Address and resolve benefit-related issues collaboratively with teammates, brokers, insurance carriers, and vendors.
• Oversee leaves of absence and workplace accommodations ensuring proper administration.
• Maintain and foster relationships with benefits brokers, vendors, and external partners.
• Continuously suggest enhancements to benefits and company policies driven by employee feedback and operational needs.
• Direct daily management of people systems such as Justworks and other HR technologies to ensure accurate records and streamlined workflows.
• Document, update, and refine people processes for consistency, scalability, and regulatory compliance including SOC controls.
• Identify and implement improvements to simplify and automate operational tasks.
• Collaborate in maintaining the employee handbook, people policies, and ensure all employment notices and documentation are current.
• Partner with Legal and leadership to uphold employment law compliance and consistent HR practices.
• Coordinate the entire employee onboarding and offboarding process, ensuring seamless transitions and effective logistics management.
• Manage company calendars and recurring people operations activities.

Required Skills and Experience

• Minimum 5 years’ experience in people operations, HR, employee experience, benefits administration, HR compliance, or related operational roles, demonstrating ownership of core HR functions.
• Proven proficiency with employee benefits management and supporting employees through benefits inquiries, life events, and leave processes.
• Experience with managing HR information systems and maintaining accurate employee data and operational workflows.
• Effective management of relationships with external vendors and service providers.
• Knowledgeable in HR practices, employment legislation, accommodation protocols, documentation standards, and leave administration.
• Skilled in documenting and enhancing operational procedures to support organizational growth.
• Outstanding organizational skills with high attention to detail and discretion in handling sensitive information.
• Excellent communication skills capable of explaining complex topics clearly and empathetically.
• A dedicated service mindset fostering a supportive and collaborative company culture.