Product Designer

Overview

Join Stord, Inc. as a Product Designer focused on crafting consumer experiences that shape brand success. This full-time remote position involves designing user-centric interfaces for consumer-facing commerce applications including subscription portals, order tracking systems, international checkouts, and other post-purchase interactions that encourage repeat sales and customer loyalty.

Key Responsibilities

• Develop intuitive and engaging designs for return portals, order tracking, delivery notifications, and other post-purchase consumer touchpoints.
• Create responsive designs that perform seamlessly across mobile, tablet, and desktop devices.
• Adapt designs to diverse brand guidelines while ensuring usability remains consistent.
• Improve conversion rates, completion rates, and customer satisfaction through data-informed design choices.
• Conduct extensive user research to understand consumer behaviors, anxieties, and expectations post-purchase.
• Translate research insights into compelling narratives that inspire and align engineering teams around user-centered goals.
• Employ AI-powered design tools to accelerate prototyping, iteration, and exploration of new concepts.
• Collaborate closely with product managers and engineers to align design roadmaps with consumer needs and technical feasibility.
• Contribute to and apply an evolving design system to maintain cohesiveness across all consumer touchpoints.
• Establish and track success metrics related to user engagement, conversion, and satisfaction, adjusting designs based on testing and data analysis.

Required Qualifications & Skills

• At least 5 years of overall product design experience with a minimum of 2 years focused on consumer-facing digital products.
• Strong knowledge of B2C design principles, consumer psychology, and behavior trends.
• Experience designing adaptive interfaces for multiple device formats including mobile, tablet, and desktop.
• Proficient in conducting user research, usability testing, and translating findings into effective design solutions.
• Advanced skills in modern design software, especially Figma, with experience in prototyping, component libraries, and familiarity with AI design tools such as Claude and Claude Design.

Desirable Attributes & Additional Competencies

• Ability to narrate consumer emotional journeys to foster empathy and collaboration with engineering teams.
• Strong communication skills to negotiate technical constraints without compromising on user experience quality.
• Understanding or willingness to quickly learn ecommerce processes, order management, and post-purchase user flows.
• Portfolio demonstrating polished, high-fidelity designs ready for engineering handoff and measurable improvements in business metrics.
• Enthusiasm for integrating AI in the design workflow to enhance productivity and innovation.
• Empathetic approach towards customers facing post-purchase challenges and delays.
• Collaborative team spirit and a data-driven mindset balancing qualitative and quantitative insights.

Preferred Experience

• Prior work on e-commerce, returns management, order tracking, or post-purchase experience design.
• Experience designing white-label or multi-tenant software adapting to different brand aesthetics.
• Exposure to fast-paced startup or scale-up environments with rapid design iteration cycles.
• Knowledge of accessibility standards and inclusive design best practices.

Compensation

Annual salary range between $90,000 and $120,000.