Product Manager - CRM Integrations

About Creditsafe

Creditsafe stands as the leading global provider of business credit reports, covering over 430 million companies worldwide. Established in 1997, it operates across 16 nations and supports upwards of 110,000 customers globally. Utilizing advanced machine learning, artificial intelligence, and connected datasets, Creditsafe empowers businesses to grow, uncover new opportunities, and make informed decisions.

Role Overview

We are seeking a Product Manager to spearhead our CRM Integrations portfolio, primarily focusing on Salesforce and HubSpot platforms. These integrations deliver Creditsafe's business intelligence directly into the CRM solutions our clients use daily, enabling sales, marketing, and credit teams to access critical insights seamlessly within their operational workflows.

The successful candidate will own the product roadmap, set priorities, and determine key deliverables and timelines. This involves balancing the customization of platforms to leverage their unique features while maintaining a uniform customer experience. Close collaboration with Engineering, Design, Partnerships, Sales, Marketing, and Customer Support teams is essential to shape and advance our CRM offerings, especially as these platforms evolve with AI-driven enhancements and automation.

Key Responsibilities

• Develop and prioritize the CRM Integrations product roadmap for Salesforce and HubSpot.
• Explore future opportunities for CRM integration, including business case development and go-to-market planning.
• Collect and analyze feedback from customers, partners, sales, and support teams to guide roadmap decisions.
• Translate ideas into detailed requirements, user stories, and product plans in partnership with stakeholders.
• Manage and prioritize the product backlog to ensure timely and successful product delivery.
• Maintain strategic relationships with Salesforce and HubSpot, overseeing app listings, security checks, and certification processes.
• Collaborate with Sales, Marketing, and Partnerships teams to drive product launches, customer education, and partner involvement.
• Keep abreast of platform updates and assist customers through upgrades, improvements, and migrations.
• Serve as the primary decision-maker regarding product priorities, scope, and design choices.

Required Experience and Skills

• Proven product management experience with enterprise integrations, CRM systems, platform applications, or SaaS products.
• In-depth knowledge of Salesforce and/or HubSpot at an administrator level, including practical experience with configuration and platform functionalities.
• Familiarity with managed packages, marketplace listings, and platform-specific security features such as Field Level Security, Role-Based Access Controls, custom objects, properties, and workflows.
• Track record of successfully bringing integration products to market via partner ecosystems.
• Strong ability to convert business requirements into well-defined, prioritized backlogs and user stories.
• Effective stakeholder management skills, capable of influencing Engineering, Sales, Partnerships, and senior leadership.
• Experience working in Agile or Scrum frameworks.
• Decision-making proficiency in balancing priorities and making trade-offs.
• Keen interest in the integration of emerging AI technologies within CRM platforms and the evolving customer expectations this creates.

Desirable Qualifications

• Salesforce Certified Administrator or HubSpot certification.
• Experience with CRM marketplaces and app ecosystem partnerships.
• Background in launching B2B SaaS or integration products at a global scale.
• Knowledge of data analytics, business intelligence, or credit risk solutions.
• Experience within technology or data-driven product organizations.

Our Work Culture

• Customer-centric product development guided by user insights and business needs.
• Tightly integrated collaboration among Product, Engineering, Design, and Commercial teams to solve challenges and add value.
• Data-driven decision-making utilizing customer feedback, usage metrics, and commercial outcomes.
• Agile methodologies empowering teams to adapt and improve continuously.
• Focus on innovation with encouragement for experimentation and adoption of new technologies.

Benefits and Additional Information

• Competitive salary package.
• Provision of a company laptop.
• Bonus schemes available.
• 25 days annual leave plus bank holidays.
• Hybrid working model with a requirement to attend the office 50% of the working week.
• Healthcare and company pension schemes.
• Cycle to Work and Wellbeing programs.
• Global company events and gatherings.
• Opportunities for e-learning and substantial career advancement.
• Chance to work alongside top CRM platforms and strategic technology partners.

Equal Opportunity Statement

Creditsafe is committed to being an equal opportunities employer, valuing diversity and inclusivity. Candidates requiring accommodations during the hiring process are encouraged to communicate their needs.