Program Manager

Overview

The Program Manager acts as the central liaison for specific customer programs, ensuring all customer expectations are met through effective program team collaboration and processes.

Vanguard EMS, Inc., a company committed to service excellence, leverages advanced technology, extensive manufacturing capacity, and cutting-edge information systems with a goal to best support customers, suppliers, and local communities.

Key Responsibilities

• Stay well-informed on customer expectations and company business requirements, translating them into clear program deliverables.
• Lead cross-functional teams associated with customer programs, consistently updating all relevant functional and business leaders on program needs.
• Keep Vanguard management appropriately involved throughout program progress.
• Facilitate routine internal and customer program reviews to evaluate current status and outcomes.
• Ensure programs sustain profitability at acceptable levels.
• Distinguish between significant business issues needing focused attention and routine matters handled through standard processes.
• Implement suitable cross-departmental projects and problem-solving measures to resolve program challenges.
• Maintain strong technical knowledge and management capabilities to address customer concerns and allocate resources effectively.
• Proactively identify, pursue, and secure additional business opportunities from current customers.
• Build trust with customers and senior leadership that program commitments will be fulfilled.
• Communicate in a timely and authoritative manner to resolve program issues and mitigate risks.
• Perform other related duties as necessary.

Qualifications

• Strong leadership and team-building experience marked by high self-drive, excellent problem-solving, solid communication abilities, meticulous attention to detail, collaborative spirit, and practical hands-on approach.
• Superior time management skills with the aptitude to manage and prioritize multiple concurrent projects and coordinate essential resources.
• Competency in leveraging technology and automation tools to meet overarching business objectives.
• Customer-centric, cost-conscious perspective combined with effective hands-on sales skills.
• Bachelor’s degree in business or related discipline.
• Minimum of five years’ leadership experience in program management, sales, customer service, or manufacturing sectors.
• Proven track record managing complex, long-term projects lasting one year or more.
• Demonstrated commitment to continuous self-development.

Preferred Background

• Master’s degree in business or related field is advantageous.
• At least two years of direct experience with Electronics Manufacturing Services (EMS) providers, PCB fabrication suppliers, electronic component distributors, or similar industries.

Physical and Work Environment

The role requires physical abilities including manual dexterity, reaching, stooping, kneeling, crouching, talking, and hearing. Use of computer and telephone equipment is routine. Vision requirements include both close and distance vision.

These conditions represent typical demands of the job. Reasonable accommodations can be provided to individuals with disabilities to perform essential duties. The company ensures equal employment opportunity without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Additional Information

This job description is not exhaustive and may be updated as necessary by management.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with employer matching contributions.
• Paid time off and paid holidays.
• Profit sharing incentives.