仕事内容

Company Overview

Publicis Media is a global leader in media investment, strategy, insights, analytics, data and technology, performance marketing, and content. With 2000 employees across key agencies such as Zenith, Starcom, Spark Foundry, and specialist branches including Publicis Media Exchange (PMX) and NextTECHnow, Publicis Media UK leverages vast expertise to help clients achieve sustainable business growth. The company is part of the Publicis Groupe network with presence in over 100 countries and more than 23,500 employees worldwide.

Commitment to Diversity

Publicis Media prioritizes building a culturally diverse workforce and proactively encourages applications from underrepresented groups. They are dedicated to equal opportunity employment regardless of background.

Role Summary

Reporting directly to the Head of Office Operations, the Front of House Concierge serves as the primary point of contact for visitors to Publicis Media offices, representing the brand and ensuring an exceptional visitor and staff experience across multiple floors. The role includes managing floor operations, improving workflows, and maintaining high standards of service.

Key Responsibilities

Deliver an outstanding and continuously improving visitor experience at reception.
Warmly greet all guests and employees entering the office.
Coordinate visitor bookings efficiently with Building Management Reception.
Act as the main front-of-house contact for internal and external stakeholders on assigned floors.
Distribute key communications accurately to floor personnel.
Collaborate with hospitality, facilities, and staff to ensure meeting rooms are fully prepared, including food and beverage requests.
Escort guests to meeting rooms and inform them about available facilities during their visit.
Ensure audio-visual equipment in meeting rooms is functional daily and assist with setup.
Cultivate strong collaborative relationships with fellow concierges and the PA community to provide seamless building-wide guest service.
Arrange courier services and manage postal/delivery logistics for the floor.
Manage the Media Owner Hot desking program by maintaining accurate attendance records.
Support event logistics for any activities taking place on the floor.

Qualifications and Skills

Genuine enthusiasm for providing excellent customer service in all tasks.
Strong verbal and written communication abilities.
Exceptional ambassadorial qualities representing Publicis Media and its brands.
Highly organized, detail-oriented with excellent interpersonal skills and an outgoing personality.
Ability to perform well under pressure, demonstrating proactive and intuitive decision-making.
Self-motivated and responsible, capable of working independently and collaboratively within a team.

Additional Benefits

Ability to work remotely from any Publicis office globally for up to six weeks annually through the WORK YOUR WORLD program.
Two extra paid days off annually dedicated to personal well-being and reflection.
Access to HELP@HAND, a 24/7 support helpline offering remote medical, mental health, and coaching services.
Family-friendly policies providing 26 weeks of full pay for maternity, adoption, surrogacy, and shared parental leave.
Flexible working arrangements, the option to swap bank holidays, and an additional paid day off on your birthday from day one of employment.
Discounts at local establishments including Soho Friends membership, eateries, and retailers in Westfield White City and Television Centre.

Additional Notes

Publicis Media is committed to a fair recruitment process and will provide reasonable adjustments for candidates with disabilities or medical conditions to ensure equity. Disclosure of any such conditions will not affect the hiring outcome.

Receptionist