Regional Operations Director

About the Role

A remarkable opportunity awaits a committed Regional Operations Director to lead a group of care homes in Norfolk, Suffolk, and Essex. The role demands hands-on leadership aimed at fostering a culture of premium, person-focused care alongside strong commercial success. The employer is a healthcare organization specializing in nursing, residential, dementia, and respite care, operating a portfolio of newly built care homes that uphold luxurious care standards.

Key Responsibilities

• Oversee strategic and operational management for all care facilities and services across the East region.
• Mentor and support Operations Managers to ensure exemplary care and compliance with regulatory standards.
• Guarantee that all homes achieve or maintain Care Quality Commission (CQC) ratings of Good or Outstanding.
• Lead continuous enhancements in care quality, resident satisfaction, and clinical outcomes.
• Assume accountability for regional occupancy, revenue generation, and EBITDA goals.
• Manage budgets effectively, pursuing efficiency improvements without jeopardizing care quality.
• Assist in recruitment, staff retention, and succession planning for Home and Operations Managers.
• Promote a supportive, inclusive workplace culture enhancing staff wellbeing and minimizing turnover.

Preferred Experience and Qualifications

• Extensive senior operational leadership experience within care homes or broader healthcare sectors.
• Demonstrable experience managing multiple sites or services concurrently.
• Strong expertise in CQC standards and adult social care regulatory requirements.
• Proven ability to drive quality improvements and address underperformance challenges.
• Commercially savvy with direct experience in budget and profit & loss responsibility.
• Exceptional leadership skills focusing on talent development beyond performance management.
• Excellent communication and stakeholder engagement capabilities.
• Experience at a regional director level or its equivalent.
• Knowledge of the care market and local commissioning frameworks.
• Experience supporting new facility openings or acquisitions is advantageous.
• Mandatory to have a Registered Manager qualification or an equivalent clinical/care leadership background.

Compensation and Benefits

• An attractive annual salary of GBP 85000.
• Permanent, full-time position requiring 40 hours per week, Monday to Friday, 9 am to 5 pm.
• Choice of a monthly car allowance or a company car.
• Performance-based bonuses.
• Private healthcare eligibility.
• 25 days of annual leave in addition to bank holidays.
• Participation in a pension scheme.
• Thorough induction and ongoing training programs.
• Paths for professional growth and advancement.
• Access to an Employee Assistance Program.
• Blue Light Card Scheme benefits.
• Bonus for loyalty.
• Full disclosure via DBS checks, covered by employer.