Remote Receptionist

About the Role

A rapidly expanding law firm seeks a poised and dependable Remote Legal Receptionist to act as the initial point of contact for clients, prospective clients, attorneys, and staff members. This fully remote role involves handling a high volume of calls, scheduling consultations, collecting client information, conducting conflict checks, and accurately managing records in the firm's case management system. The perfect candidate remains composed under stress, is highly organized, technologically proficient, and dedicated to delivering outstanding service to clients facing sensitive legal situations.

Key Responsibilities

• Function as the primary contact for clients, prospective clients, attorneys, and internal staff
• Professionally manage a large volume of inbound calls with discretion, empathy, and courtesy
• Arrange consultation appointments and coordinate schedules alongside the firm's intake specialists
• Collaborate with intake specialists via live chat to allocate prospective client calls appropriately
• Collect essential details from prospective clients, including their name, contact number, and nature of their legal issue
• Create and maintain client profiles and portals within the case management and CRM platforms
• Open about 20 prospective client portals daily, ensuring precise record-keeping

Qualifications

• A minimum of three years of receptionist experience in a professional and busy environment
• Recent or current experience performing duties closely aligned with receptionist responsibilities
• Demonstrated ability to handle difficult clients patiently and professionally with good judgment
• Skill in managing multiple consecutive phone calls without fatigue
• Strong interpersonal and customer service capabilities
• Excellent time management, organizational skills, and ability to multitask efficiently
• Proficiency in Microsoft Word, Excel, and PowerPoint

Benefits

• Comprehensive medical, dental, and vision insurance plans
• Employer-paid life insurance coverage
• 401(k) retirement plan including a 3% employer match after one year of service
• Two weeks combined vacation and sick leave annually
• Ten paid holidays, including a paid birthday holiday
• $125 monthly allowance for work-from-home expenses
• $125 monthly health and wellness stipend

Additional Information

This opportunity offers a chance to join a fast-growing law firm that values its employees, recognizes strong performance, and provides clear growth pathways. Candidates who maintain composure under pressure, prioritize accuracy, and strive to offer excellent client service are encouraged to apply.