Sales Operations Analyst

About the Role

The Sales Operations Analyst (Level T1) is a vital contractor position within the T1 and Total Display Sales teams, offering key support in forecasting, reporting, and managing escalations. This role requires collaboration with various internal teams and important customers to ensure smooth operations across sales channels.

Key Responsibilities

• Assist in reducing channel aging by consolidating distributor inventory reports and utilizing data from CPFR/pipeline insights.
• Deliver weekly performance and shipment reports to Product Management and T2 and T3 sales groups including shipment trackers, supply chain prep data, executive summaries, and category-level updates.
• Monitor Collaborative Planning, Forecasting and Replenishment (CPFR) by identifying opportunities during weekly calls, advising on backorders, and ensuring pipeline updates.
• Manage Salesforce.com work queues related to AP1 by flagging pertinent opportunities and aiming to increase AP1 metrics and sell-through rates.
• Handle allocation priorities by overseeing constraints, coordinating allocation distribution, and issuing weekly priority communications to Supply Chain Management.
• Track and balance inventory held for backorders to optimize allocation using incoming stock and timing data.
• Engage in LED and LCD-S CPFR calls, provide backorder support guidance, and deliver trend analysis.
• Prepare regular pipeline updates and weekly sales pipeline change reports.
• Coordinate extended warranty returns by liaising with customer service and third-party vendors to confirm warranty contracts and record returns in the system.
• Respond to daily inquiries regarding purchase orders, inventory updates, shipment tracking, and serial number verification from all sales tiers.

Required Qualifications

• Bachelor's degree with 3 to 5 years of relevant experience, or more than 5 years of related professional background.
• Proven experience in business reporting, operational analytics, or performance metrics support is highly preferred.
• Advanced Microsoft Excel skills including dashboard creation, report generation, and data visualization.
• Proficiency in analyzing data from business intelligence sources and CRM tools such as Tableau and Salesforce.
• Strong capability to extract, interpret, and present data insights from diverse datasets.
• Excellent analytical, problem-solving, and organizational skills, adept at managing competing priorities and meeting deadlines.
• Effective communication skills, able to clearly articulate data findings to diverse audiences with actionable recommendations.