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仕事内容
Company Overview
Tabby is revolutionizing financial freedom by transforming how people shop, earn, and save. Trusted by over 15 million users, Tabby empowers customers to manage their spendings effectively. With an interest-free payment splitting service online and in stores, Tabby collaborates with over 40,000 global brands such as Amazon, Noon, IKEA, and SHEIN, supporting their growth and fostering customer loyalty.
Established in 2019, Tabby handles more than $10 billion in transactions annually and stands as the fastest expanding and most highly rated FinTech in the GCC, boasting a valuation of $4.5 billion backed by over a billion dollars in funding.
Role Summary
As a ServiceDesk Engineer L1 at Tabby, based in Riyadh, you will report to Roman Zhuravlev and contribute to the Service Desk department full-time. Your key responsibilities involve managing support tickets, analyzing technical issues, and improving internal tools to streamline operations.
Key Duties
- Respond to support team and colleague queries through basic problem diagnostics.
- Detect and report software irregularities.
- Create and maintain standardized documentation for L1 and L2 teams.
- Analyze issues technically and generate development tasks to resolve them.
- Enhance internal systems including automation and BackOffice tools.
- Automate repetitive workflows to improve efficiency.
Required Skills and Knowledge
- Proficient in using Jira for issue tracking and management.
- Excellent interpersonal skills demonstrating ownership, responsiveness, and independence in resolving tickets.
- Experience with monitoring and logging platforms such as Datadog, Grafana, and Kibana.
- Familiarity with administrative automation tools.
- Proficient in English at B2 level for documentation and communication.
- Basic understanding of software development methodologies.
- Competency in writing basic SQL queries.
Preferred Qualifications
- Hands-on experience with Google Cloud and Google Apps Script.
- Ability in scripting languages like Bash, Python, or Go.
- Knowledge of ITIL processes.
- Basic insight into the FinTech sector.
- Jira administration skills.
- Previous exposure to startup environments.