Sonder Responder

About Sonder

Sonder is dedicated to ensuring every individual feels secure, supported, and empowered to perform at their best regardless of location. We revolutionize workplace health, safety, and wellbeing by combining innovative technology with expert human support. Our mobile platform delivers round-the-clock assistance through a specialized team of safety, medical, and mental health professionals, providing immediate care when needed. In critical situations, we extend support beyond digital means with on-site responders managing urgent incidents.

Utilizing real-time data insights, Sonder helps organizations proactively foster a safer and healthier environment, directly enhancing business performance outcomes.

Since our inception in 2017, Sonder has rapidly expanded across Australia, New Zealand, and the UK, supported by leading venture capital firms. Our vision is to globally scale partnerships with corporations, educational bodies, and government entities to transform workplace wellbeing at scale.

Impact & Scale

• Serving over 1,000,000 members internationally
• A dedicated team of more than 200 employees supplemented by a broad network of on-the-ground responders

Role Overview

This role centers on joining our Response Network as a Sonder Responder providing in-person assistance to members in need, coordinated with our Support Centre. The position is casual with flexible, on-call shifts, ideal for current or former workers in relevant industries seeking work-life balance.

Responsibilities include:

• Flexibly serving on a 24-hour on-call rotation
• Helping develop and expand the New Zealand responder network
• Exercising sound judgement, empathy, and rapid decision-making during critical incidents
• Nominating your availability hours and receiving competitive pay for availability and incident response
• Supporting the Response Network Manager by engaging stakeholders, training partners, contributing to operational processes, and participating in emergency and non-emergency responses as needed

Candidate Profile

Ideal candidates possess recent or current experience in New Zealand's military, law enforcement, emergency services, or mental health sectors, with strong local professional contacts. You demonstrate high self-awareness, motivation, and effective time management, able to rapidly prioritize and make sensitive decisions. The role requires flexibility for on-call duties and a strong empathic nature.

Additional Information

All employees must undergo a National Police Check and Working With Children Check due to the sensitive nature of the work. Please specify if you hold these clearances already.