Supervisor - Housekeeping

About the Role

The Ritz-Carlton Hotel Company, L.L.C. invites applications for the position of Housekeeping Supervisor located in Ummahat Islands 2-3, Red Sea, Saudi Arabia. This full-time non-management role is essential to ensuring the highest standards of cleanliness and guest satisfaction across guest rooms, public areas, and pool facilities. The position demands close coordination with various departments, including Engineering, Front Desk, and Laundry, to streamline housekeeping operations.

Primary Responsibilities

• Inspect guest rooms, public spaces, and pool areas after cleaning to verify adherence to quality standards.
• Prepare room availability reports, monitor room statuses, identify discrepancies, and prioritize room cleaning accordingly.
• Update occupancy status for departing guests and assist the Housekeeping Department with daily activities management.
• Serve as a liaison coordinating efforts between Housekeeping, Engineering, Front Desk, and Laundry departments.
• Document and resolve room discrepancies with the Front Desk, distribute assignment sheet updates, and communicate shift changes effectively.
• Maintain thorough and accurate paperwork and support management in recruitment, training, scheduling, evaluations, counseling, discipline, motivation, and coaching of staff.

Other Duties and Expectations

• Adhere strictly to company safety policies; report any maintenance issues, hazards, accidents, or injuries promptly.
• Complete required safety trainings and certifications regularly.
• Maintain professional and neat personal appearance and uniform at all times.
• Preserve confidentiality of company information and protect company assets.
• Support colleagues with respect, promote teamwork, and strive to meet common goals.
• Meet quality assurance standards consistently and work at the pace necessary to address work demands.
• Perform physical tasks including reaching, bending, lifting up to 24.75 kg unassisted and more with help, maneuvering carts or equipment on various surfaces, and standing or walking for extended periods.
• Utilize visual and manual dexterity skills for inspection and data entry functions.
• Communicate clearly and professionally with coworkers and supervisors.
• Carry out additional reasonable duties as assigned by supervisors.

Desired Qualifications

• Education: Secondary school diploma or GED equivalent.
• Work Experience: Minimum of one year in a related field.
• Supervisory Experience: At least one year as a supervisor preferred.

Company Commitment

The Ritz-Carlton values diversity and inclusion, pledging equal opportunity and welcoming applicants regardless of disability, veteran status, or other protected characteristics under applicable law. With over 100 award-winning hotels worldwide, The Ritz-Carlton team members are empowered to create memorable guest experiences through creativity, kindness, and compassionate service.

Joining The Ritz-Carlton means aligning with a globally respected luxury hospitality brand committed to excellence, employee growth, and delivering the "Gold Standards" of service daily. As part of Marriott International’s portfolio, employees become part of a supportive global network focused on personal and professional success.