System Administrator I

Job Summary

Atomica is looking for a System Administrator I to manage and support the company's IT systems, software, and network infrastructure while overseeing daily help desk functions. The candidate should have practical experience with desktop administration, networking, and Microsoft 365 services. A customer-focused and proactive approach is essential in this dynamic work setting.

Key Responsibilities

• Manage Microsoft 365 services including user permissions, security configurations, and application oversight.
• Install, set up, and maintain desktop systems across Windows, Linux, and macOS platforms.
• Support and maintain local area networks and associated infrastructure components.
• Maintain accurate inventories of IT hardware, software, and services within the organization.
• Operate and coordinate internal help desk activities and liaise with external IT service providers as necessary.
• Support cloud-based business applications such as CRM, ERP, and MES in partnership with relevant stakeholders.
• Participate in FabOps alpha testing, reporting issues, and coordinating with end-users.
• Assist with server and infrastructure setup to ensure smooth enterprise operations.
• Monitor and maintain consistent system reliability and implement ongoing improvements.

Required Qualifications and Skills

• Minimum of two years’ experience in IT systems support or administration.
• Hands-on knowledge of Microsoft 365 management and desktop environments.
• Familiarity with Active Directory, Dell hardware, and HP/Cisco networking gear.
• Proficient in creating documentation and presentations using PowerPoint, Visio, Word, and Excel.
• Excellent communication skills with a strong customer service orientation.
• Able to prioritize and manage multiple tasks in a fast-paced environment.
• Comfortable working independently and collaborating across teams.

Preferred Certifications and Experience

• Certifications such as Cisco CCNA, CompTIA, or ITIL Foundation.
• Experience with PowerShell scripting and automation techniques.
• Microsoft Desktop Associate credential.
• Exposure to cloud environments along with backup and disaster recovery solutions.

Compensation

The salary range offered is $75,000 to $85,000 annually.