Tours Coordinator

About Venues NSW

Venues NSW is a commercially oriented agency of the NSW Government managing a network of major sporting and cultural venues including the Sydney Cricket Ground, Allianz Stadium, and other prominent stadiums and precincts across Sydney, Olympic Park, Parramatta, Newcastle, and Wollongong. These facilities host over 500 events annually, attracting more than 5 million visitors, significantly contributing to the regional economy.

The agency adopts an integrated strategy that builds partnerships with sports organizations, the events industry, local businesses, government bodies, and community groups to maximize resources and employee expertise in delivering key projects and securing premier event content.

Role Overview

Reporting to the Tours Manager, the Tours Coordinator is responsible for organizing and supporting the SCG Tours Program, a well-known visitor attraction offering tours of the Sydney Cricket Ground, Allianz Stadium, the SCG Museum, and other venue experiences. This role is vital in creating engaging, informative, and memorable visits for guests.

The Coordinator will liaise with tour guides, operational teams, venue partners, and external stakeholders to manage daily tour operations, handle booking systems, respond to customer inquiries, supervise group activities, and contribute to the program's growth through new tours and visitor engagement projects.

Candidate Profile

The ideal candidate is a detail-oriented, customer-centric professional who excels in a busy environment and enjoys crafting outstanding visitor experiences. They demonstrate excellent communication abilities and relationship-building skills, managing multiple tasks without compromising service quality.

Key Qualifications and Experience

• Relevant qualifications in tourism, hospitality, events, business, marketing, or related fields are preferred.
• Background in tourism, cultural institutions, hospitality, events, museums, or similar customer service roles.
• Strong skills in customer service, communication, and stakeholder engagement.
• Proven organisational, administrative, and problem-solving skills with keen attention to detail.
• Experience with managing bookings, responding to customer inquiries, and using booking or CRM systems.
• A proactive and collaborative attitude with a passion for improving visitor experiences.

Additional Information

• To be eligible, applicants must be Australian citizens or permanent residents and will need to pass a National Police Clearance.
• Venues NSW is committed to diversity, workplace gender equality, creating a safe working environment, and encourages applications from Aboriginal and Torres Strait Islander peoples.

Employment Benefits

• Opportunities for career advancement.
• Access to Sporting Club of Sydney’s facilities.
• A collaborative team environment.
• Benefits associated with working in major sporting and entertainment venues.

Location

Level 1M/40, 44 Driver Ave, Moore Park NSW 2021, Australia