Waiting List Assistant

Role Overview

This role involves providing efficient and effective administrative and clerical support related to the management of patient waiting lists. The position requires ensuring timely and accurate entry of patient details onto the appropriate waiting lists and assisting with appointment scheduling under direction from the waiting list management team.

Key Responsibilities

• Deliver high-quality administrative and clerical support to facilitate the daily operations of the department both independently and collaboratively within a team environment.
• Respond to routine information requests relating to waiting lists.
• Accurately input patient data promptly to support waiting list management and assist with booking appointments as directed.

Applicant Guidance and Values

NHS Scotland is dedicated to fostering equality and diversity within its workforce and removing unlawful discrimination. The organization strives for a workforce that represents all sections of society, where each employee is respected and encouraged to perform their best.

Applicants are advised to present genuine and individualized responses in their application. While AI tools such as ChatGPT or Copilot can be used for planning, spelling, or grammar checking, the substantive content must be their own work. Applications relying heavily on AI-generated content may be rejected.

Legal Requirements

To work in the United Kingdom, candidates must provide legal authorization to work as granted by the UK Visa and Immigration Service. NHS Scotland follows strict protocols to verify permissions and candidates are responsible for ensuring compliance.

Additional Information

Due to anticipated high interest, the vacancy may close early once sufficient applications are received. Early submission is encouraged. Reasonable adjustments will be provided to support candidates with disabilities, long-term conditions, or neurodivergence throughout the recruitment process.

Contact Details

For further role information or questions, applicants may contact Donna Ray by phone at 0131 536 3684 or via email at Donna.Binnie@nhs.scot.