Account and Office Coordinator

About the Role

Join a thriving Western Australian company renowned for creating premium outdoor living solutions in Perth and the South West. This established business prioritizes quality craftsmanship and outstanding customer service to help clients enjoy their outdoor spaces year-round. As the company expands, they are searching for a highly organized, proactive, and adaptable professional to become a key member of their team.

This isn't a typical office job. Reporting directly to the owner, you will handle administration, customer relationship management, and daily business operations to ensure smooth running and exceptional client experiences. If you enjoy a dynamic work environment where no two days are the same and possess strong ownership mentality, this role will suit you perfectly.

Responsibilities

• Manage customer enquiries from initial contact through project completion
• Prepare quotations and follow up on sales opportunities
• Develop and maintain strong client relationships to ensure excellent customer experiences
• Assist the owner with administrative tasks and daily operational activities
• Coordinate schedules, documentation, and project updates effectively
• Conduct site visits when necessary to gain a thorough understanding of project requirements
• Build relationships with builders, tradespeople, and referral partners
• Provide support across various functions to contribute to the company’s continued growth

Candidate Profile

• Experience in account management, office administration, customer service, or business support
• Exceptional organizational skills with a keen eye for detail
• Ability to juggle multiple priorities in a fast-paced setting confidently
• Proactive and solution-oriented approach to challenges
• Strong communication and relationship-building abilities
• Familiarity with Xero or similar accounting software is highly beneficial
• Background in construction, building, or trade sectors is an advantage but not mandatory

Why Join?

• Be part of a successful and rapidly growing company with ambitious plans
• Collaborate directly with the owner, influencing the business’s direction
• Engage in a varied role that keeps every day interesting
• Experience a supportive and humble team environment where everyone contributes
• Provided with the necessary tools to excel in your role