Administration Assistant

About Ochre Dawn Creative

Ochre Dawn Creative is a proudly 100% First Nations owned enterprise situated on Kaurna Country in Norwood, South Australia. For two decades, the company has combined cultural depth, creativity, and commercial expertise to achieve impactful results for clients and communities. Their portfolio includes support for Reconciliation Action Plans, First Nations artwork, cultural learning, signage and interiors, corporate apparel, promotional items, and more.

Role Overview

We are seeking a warm, organized, and proactive Administration Assistant to become the heart of Ochre Dawn's daily operations. This dynamic position involves a blend of administrative tasks, client service, sales assistance, and general support throughout the business. Duties vary day-to-day and include preparing quotes, welcoming visitors, following up with suppliers, organizing meetings, and ensuring the office maintains its unique and welcoming atmosphere.

Primary Responsibilities

• Serve as the welcoming first contact for clients, visitors, artists, and suppliers, creating an inviting and genuine experience.
• Maintain the office and communal areas to ensure they are tidy, organized, well-presented, and reflective of Ochre Dawn's distinct charm.
• Manage office supplies and amenities to support smooth daily operations.
• Provide practical and administrative aid to team members, helping them stay organized and track priorities.
• Coordinate meetings, including agenda preparation, minute-taking, and follow-up on action items.
• Maintain comprehensive files, databases, and business records.
• Recognize when support is needed and proactively offer solutions with a positive approach.
• Respond to emails, phone calls, and client inquiries with warmth and professionalism.
• Assist in drafting accurate quotes, proposals, and client presentations.
• Manage client and sales opportunity information within the CRM system.
• Follow up on client inquiries, quotes, orders, and pending tasks to ensure responsiveness and care.
• Conduct basic research to assist in sales and business development efforts.
• Facilitate smooth communication between teams, clients, and suppliers to keep projects and orders progressing efficiently.
• Track estimated completion and delivery dates and keep clients informed of order status.
• Coordinate logistical details such as deliveries and collections.
• Maintain up-to-date notes and records in organizational systems.
• Follow up on outstanding information and actions to ensure timely project completion.

Candidate Profile

The ideal candidate does not need prior experience in every aspect of this role but must exhibit warmth, dependability, excellent organizational skills, and a willingness to learn. Desired qualities include:

• A sincere passion for assisting others and enhancing their day.
• Ability to create a warm, welcoming atmosphere for all interactions.
• Attention to detail and pride in maintaining an inviting, organized workspace.
• Proactive identification of tasks and needs without prompting.
• Skill in juggling multiple priorities calmly and positively.
• Effective, friendly, and professional communication skills.
• Competency in Microsoft Office and openness to learning CRM and database systems.
• Initiative to follow up independently and keep things on track.
• Ability to work autonomously yet contribute to a close-knit team environment.
• A positive attitude coupled with care and a sense of humor.
• Genuine commitment to cultural respect, inclusivity, and ethical engagements.

Experience in administrative, reception, client service, or sales support roles is highly preferred. Knowledge of creative, design, branding, professional services, or product-based environments is advantageous but not essential. Appreciation or understanding of First Nations cultures and communities, or a willingness to listen and learn respectfully, will be valued.

Why Join Ochre Dawn?

• Be part of a proudly First Nations owned company delivering meaningful and varied projects.
• Collaborate closely with First Nations artists, designers, enterprises, and communities.
• Join a supportive and close team where your contributions are truly appreciated.
• Gain broad exposure to administration, client service, sales, and business operations.
• Flexible hours available, accommodating either full-time or part-time schedules.
• Opportunity to grow within an established business entering an exciting new phase after 20 years.

Additional Information

Location: Norwood, South Australia (on Kaurna Country)
Employment Type: Full-time or part-time available
Working Hours: Flexible and negotiable to suit the successful candidate

How to Apply

If you resonate with this opportunity, please submit your resume along with either a brief cover letter or a short video introduction. The video can be informal; just share a little about yourself, your interest in the role, and how you would bring warmth, organization, and positive energy to Ochre Dawn.

Inclusion Statement

Ochre Dawn Creative is dedicated to fostering a culturally safe, inclusive, and respectful workplace. Applications are welcomed from individuals of diverse backgrounds, identities, and experiences. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.