Administration Officer - Functional Lead

About The Role

This permanent full-time position within the Infrastructure and Operations Division is responsible for leading and supporting Administration Officers by providing technical guidance. You will collaborate closely with the division's leadership team, acting as the primary contact and ensuring efficient handling of administrative tasks including customer service, Councillor requests, insurance claims, procurement processes, work orders management, records maintenance, correspondence, reporting, and scheduling. Your duties will align with Council standards and contribute to continuous system and process improvements.

About You

The ideal candidate should possess at least five years of administration experience within a multi-disciplinary team, with expertise in administration, finance, legal, or analytical fields. A Certificate IV in Business or equivalent credentials are desirable. Experience in mentoring or developing team members' abilities, excellent customer service skills, and familiarity with council systems such as ECM, CES, Marvel, and Property and Rating are preferred. Holding a 'C' class driver's license and the flexibility to perform duties at various council locations is required.

Employment Details

• Location: Townsville, Queensland, Australia
• Work Schedule: Permanent full-time role with a 9-day fortnight, totaling 36.25 hours per week
• Salary: Base Level LGO4 salary of $86,720 per annum plus superannuation
• Application Deadline: 16 August 2026, 11:45 pm

Benefits and Perks

• Five weeks of annual leave plus 17.5% leave loading
• Three weeks of Personal/Carers Leave
• Fourteen weeks of paid Parental Leave
• Leave provisions for Domestic and Family Violence as well as Natural Disasters
• Provision of uniforms and personal protective equipment if applicable
• Annual salary progression opportunities
• Up to 13.5% superannuation employer contribution for members contributing at least 6%
• Salary sacrifice arrangements
• Access to various learning and development programs including on-the-job and formal training
• Fitness Passport offering discounted access to selected health and wellness facilities
• Employee Loyalty Program providing discounts at local businesses
• Employee Assistance Program for support services

Diversity and Inclusion

The council is dedicated to fostering an inclusive workplace valuing diverse backgrounds and perspectives. Applications from Aboriginal and Torres Strait Islander peoples, diverse gender identities and sexualities, culturally and linguistically varied populations, people with disabilities, and veterans are strongly encouraged.

Additional Information

• Successful candidates will be subject to drug and alcohol testing as per the council’s zero tolerance policy.
• Adjustments to recruitment for accessibility are available upon request via contact email or phone.

Contact and Application

For position inquiries, contact Jo at j5r@townsville.qld.gov.au. Applications should include a cover letter outlining relevant skills and qualifications and a resume confirming licenses and credentials.