Air Export Agent

Company Overview

Expeditors is a globally recognized logistics firm based in Seattle, Washington, employing over 19,000 professionals across more than 350 locations on six continents. As a Fortune 500 company, it excels in managing global supply chains through tailored solutions and integrated information systems.

Our Mission

We are committed to recruiting, training, and retaining top-tier logistics and technical experts worldwide. More than half of our workforce has been with us for over five years, showcasing our focus on growth and career development supported by a unique compensation structure.

Job Summary

The Air Export Agent role involves ensuring the timely and accurate transportation of freight along with maintaining excellent customer service. While prior air freight experience is not mandatory, at least six months of customer service experience is preferred.

Key Duties

• Deliver exceptional customer service at all times.
• Communicate directly with shippers and international offices.
• Comply with company key performance indicators and regulations.
• Manage export documentation and file preparation.
• Receive and process shipment documents.
• Track and oversee daily shipments effectively.
• Handle invoicing procedures accurately.

Core Competencies

• Exemplary customer service that anticipates and addresses client needs proactively while escalating issues when necessary.
• Consistent and high-quality job execution adhering to company policies and government regulations.
• Dependability in meeting deadlines, time management, and organizational skills.
• Collaboration and willingness to support colleagues for overall company and customer benefit.
• Professional communication skills in verbal and written form, responding promptly to all inquiries.
• Embody and promote Expeditors' 10 cultural attributes including Integrity, Excellence, and Visionary mindset.
• Commitment to professional development through continuous training, completing at least 52 hours annually.

Product Agent Competencies

• Ensure efficient and prompt shipment processing in line with operational procedures and customer standards.
• Maintain accurate and timely data entry, swiftly resolving discrepancies.
• Execute timely and precise billing and accounting, ensuring credit processes minimize risk.

Qualifications

• Experience in healthcare logistics is advantageous.
• A minimum of six months' customer service experience is required.
• Proficient in computer applications such as MS Excel and MS Word.
• Awareness of global logistics industry practices.
• Availability to work Monday through Friday, 9:00 AM to 5:30 PM, including a one-hour lunch break.

Additional Information

• Entitlement to work in the UK is mandatory.

Benefits

• Private Medical Insurance
• Employee Assistance Program
• Pension Plan
• Life Insurance
• Bike to Work Scheme
• Employee Stock Purchase Plan
• Ongoing Training and Development Programs