Assistant Manager Front Office

Role Overview

This position supports the Front Office Manager in running the front office smoothly and overseeing the team on a daily basis. The scope includes Bell/Door operations, Switchboard, and Guest Services/Front Desk. The role is responsible for guiding staff, maintaining efficient arrival and departure processes, and helping drive both guest satisfaction and department performance.

What You’ll Do

• Assist in supervising day-to-day front office operations and team performance.
• Coordinate and support check-in and check-out activities to keep guest flow efficient.
• Work with managers and associates to ensure procedures and service standards are followed.
• Handle guest concerns, complaints, disputes, and service issues in a professional manner.
• Encourage strong teamwork, trust, respect, and cooperation across the front office team.
• Take ownership of employee recognition across shifts and help create a positive work culture.
• Track progress toward guest service goals and support ongoing service improvements.
• Collaborate with the Front Office Manager on action plans based on guest feedback and survey results.
• Maintain a guest-first mindset in meetings, coaching, and daily operations.
• Deliver service that exceeds expectations and supports guest retention.
• Coach team members to better understand guest needs and improve service delivery.
• Act as a role model for hospitality standards and customer relations.
• Support the implementation of customer recognition and service programs.
• Ensure compliance with front office policies, standards, and procedures.
• Monitor credit-related processes to help reduce bad debts and rebates.
• Share information with supervisors, peers, and team members through calls, email, written communication, or in person.
• Analyze information, assess outcomes, and choose effective solutions to problems.
• Keep leadership and team members informed of important updates in a timely way.
• Step in for the Front Office Manager when needed.
• Communicate key takeaways from pre- and post-convention meetings to the front office team.
• Participate actively in department meetings.

Candidate Profile

Applicants should have either a high school diploma/GED with at least 2 years of experience in guest services, front desk, or a similar professional area, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field with no prior work experience required.

Work Environment

This is a full-time management role based in Mumbai, Maharashtra, India, at 462, Senapati Bapat Marg, Mumbai, Maharashtra, India, 400013. The role is not remote.

About the Brand

St. Regis Hotels & Resorts is known for refined luxury and highly personalized service across more than 50 hotels and resorts worldwide. The brand blends classic elegance with modern style and signature Butler Service. It is part of Marriott International, which promotes an inclusive workplace and equal opportunity for all associates.

Additional Information

Job Number: 26062843

Job Category: Rooms & Guest Services Operations

Schedule: Full Time

Position Type: Management

Equal Opportunity Statement: The employer welcomes applicants from all backgrounds and does not discriminate on any protected basis, including disability, veteran status, or other legally protected categories.