Assistant Store Manager

Business Introduction

Majid Al Futtaim Holding is a prominent leader in developing and operating shopping malls, retail spaces, communities, and entertainment venues across the Middle East, North Africa, and Central Asia. With a global workforce exceeding 43,000 individuals, generating over US$11 billion in revenue, and operating in 18 countries, we are known for iconic brands such as Mall of the Emirates, Carrefour, and Vox Cinemas. Our core mission is to create Great Moments for Everyone, Every day.

Job Summary

The Assistant Store Manager plays a crucial role in supporting the Store Manager with daily store operations. This includes driving sales targets, developing and managing store teams to enhance profitability, upholding brand and company image, ensuring operational adherence, and delivering an exceptional customer experience. In the Store Manager's absence, the Assistant Store Manager will oversee store operations and staff in alignment with Majid Al Futtaim Lifestyle's business objectives.

Role Profile

• Lead the store team in delivering outstanding customer service, ensuring exceptional customer experiences by understanding company/brand CX standards, individual customer needs, and current market trends and competitor activities.
• Motivate the store team to consistently provide the highest levels of customer service.
• Cultivate and maintain professional relationships with support teams, offering constructive feedback to Marketing, Buying, and Planning departments.
• Boost sales and identify opportunities for business improvement by actively monitoring key performance indicators (KPIs).
• Manage and execute all sales promotions and brand initiatives, coordinating with relevant support teams to maximize sales.
• Enhance sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure seamless store operations when the store manager is unavailable, promptly addressing any business disruptions.
• Implement, manage, and maintain compliance with company policies and guidelines to minimize stock loss and damage.

Requirements

• High school certificate or equivalent.
• A qualification in a retail-related field is advantageous.
• A minimum of 4-5 years of relevant industry experience.
• Demonstrated management skills.

What We Offer

Majid Al Futtaim is dedicated to creating memorable moments and spreading happiness through experiences that last a lifetime. We are proud of our 27-year legacy as a regional market leader. Join our team and become part of a positive and forward-thinking environment, working alongside over 50,000 diverse and talented colleagues guided by our Leadership Model.