Associate Account Manager, EMEA

About Keeper Security

Keeper Security is a leading cybersecurity firm, safeguarding millions of individuals and thousands of organizations worldwide. Our solutions are available in 23 languages and distributed in over 150 countries. We are recognized as one of the fastest-growing cybersecurity companies, offering a platform trusted by public sector IT environments. Our flagship product, KeeperPAM®, is an AI-enabled, cloud-native platform designed to defend users, devices, and critical infrastructure against cyber threats. Acknowledged in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper provides robust compliance, exceptional visibility, and control, supported by industry-leading certifications that meet the stringent security demands of public sector organizations.

About The Role

Join a high-performing team of Associate Account Managers within Keeper's EMEA B2B sales division. This role is ideal for driven individuals looking to expand and develop client relationships within the public sector, specifically focusing on state, local, and higher education accounts. You will be responsible for revenue growth by leveraging our industry-leading cybersecurity solutions. This is a hybrid position for those living near our Cork, Ireland office, with a fully remote option available for candidates outside commuting distance.

Responsibilities

• Achieve or exceed assigned revenue quotas within designated accounts.
• Cultivate strong relationships with customers at the Senior Management level and engage with C-level contacts.
• Effectively communicate with customers through both verbal and written channels.
• Negotiate contract renewals, cross-sells, and upsells with existing clients.
• Collaborate with clients to define business and technical objectives through regular technical and Quarterly Business Reviews.
• Maintain consistent engagement with named customer accounts, build rapport, present Keeper solutions, troubleshoot issues, coordinate with internal teams, and close deals.
• Educate clients on best practices for cybersecurity and protecting their businesses from password-related breaches.
• Proactively manage a portfolio of Keeper Security customers to ensure consistent value delivery throughout their lifecycle.
• Demonstrate expertise in Account Management best practices, stay current with industry trends, and act as a trusted advisor on cybersecurity.
• Navigate account procurement processes to effectively negotiate licensing agreements.
• Resolve customer issues independently or in collaboration with other Keeper Security teams, applying troubleshooting skills and deep product knowledge.
• Foster strong customer loyalty through high engagement, adoption, and clear communication, including conducting quarterly business reviews to highlight vulnerabilities and new features.
• Become a product expert for customers and occasionally support Sales or Marketing initiatives as a Keeper expert.
• Drive customer advocacy through references, referrals, and case studies.
• Conduct data-driven reviews of customer portfolios to prioritize opportunities and risks, ensuring reliable contract renewals and expansions to meet sales targets.
• Contribute to the continuous improvement of Keeper Security's Account Management programs and processes.
• Foster a collaborative team environment by maintaining high work standards and actively supporting colleagues.
• Go the extra mile to ensure customer success and satisfaction.

Requirements

• A minimum of 2 years of experience in software or technology sales, with a proven track record in upselling and account expansion.
• Solid technical understanding of software integrations (e.g., SSO, Directory), implementation, onboarding, and support.
• A proactive approach to problem-solving and a demonstrated ability to anticipate customer challenges.
• Experience selling to and working with Enterprise organizations, including C-level executives, IT, and Cyber Security leaders.
• Exceptional autonomy, ownership, and dedication to helping customers achieve their desired outcomes.
• Self-motivated, energetic, and a collaborative team player with strong problem-solving skills.
• Aptitude for quickly learning new software and proficiency with business applications.
• Ability to manage multiple priorities effectively while maintaining meticulous attention to detail.
• Excellent written and verbal communication skills, with a consistent display of diplomacy and tact when handling customer issues.
• Proficiency with Salesforce.com.
• An undergraduate degree (BA/BS) is preferred.
• Prior experience in the Identity and Access Management (IAM) industry is advantageous.

Additional Information

Keeper is an equal opportunity employer committed to diversity and inclusion. This notice outlines how Keeper Security processes candidate personal data during recruitment. Data collected includes contact details, CV, employment history, qualifications, application responses, interview notes, assessments, communications, scheduling information, and potentially data from recruiters, references, public profiles, and background checks. Data is used to assess applications, manage recruitment, consider candidates for other roles, and comply with legal obligations. Data may be shared internally with HR, hiring managers, and interviewers, and externally with service providers for applicant tracking, assessments, background verification, and recruitment agencies. Data transfers globally are protected by appropriate safeguards. Data is retained for 24 months from the last application activity unless consent is given for extended retention or the candidate is hired. Candidates have rights to access, correct, delete, object to processing, restrict processing, withdraw consent, request data portability, and lodge complaints. Hiring decisions are not made solely through automated processing. For privacy questions, contact privacy@keepersecurity.com.