Associate Account Manager

About Fresha

Fresha provides an AI-driven operating system built for the beauty, wellness, and self-care sector. It supports businesses ranging from salons and barbers to spas, medspas, fitness studios, and health practices. The platform is trusted by millions of customers and businesses globally and is used by more than 140,000 businesses and 450,000 stylists and professionals. To date, Fresha has handled over 1 billion appointments.

Headquartered in London, the company also operates 15 offices across North America, EMEA, and APAC. Its marketplace helps consumers find, book, and pay for local beauty and wellness services, while businesses rely on an all-in-one solution to manage operations with software and financial technology tools.

Fresha’s ecosystem includes appointment booking, point-of-sale, customer record management, marketing automation, loyalty tools, beauty product inventory, and team management. The marketplace also supports partner revenue growth through online bookings, automated marketing, mobile apps, and integrations with major technology platforms such as Instagram, Facebook, and Google.

Role overview

Fresha is hiring an Associate Account Manager to support its global growth plans. Reporting to the Account Manager Team Lead, this person will focus on strengthening partner relationships and increasing monetisation on the Fresha platform. The role suits someone who performs well in a fast-moving environment, is comfortable working independently, enjoys a challenge, and wants to make a visible impact.

To encourage collaboration and in-person teamwork, employees work from the London office five days a week. The office is dog-friendly and located at The Bower, 207-211 Old St, Tower, London EC1V 9NR.

Commercial growth

• Work toward monetisation and revenue targets by actively engaging partners and showing them the value of the Fresha platform.
• Guide partners through the adoption of Fresha’s payments solution, from introduction through conversion.
• Improve marketplace performance by refining listing content and availability to help increase conversions.

Relationship building

• Manage a defined group of partner accounts and act as a dedicated advisor throughout their product journey.
• Recommend products that match each partner’s needs and business goals.
• Strengthen the partner experience through regular video meetings and clear communication of product benefits.
• Work closely with Sales and Onboarding teams to ensure smooth partner handovers.
• Partner with Product teams by sharing feedback that can inform future releases.
• Use consultative selling to understand customer needs and identify upsell and cross-sell opportunities.

What Fresha is looking for

The company is seeking someone with at least 3 years of experience delivering commercial results in account management. The ideal candidate should be confident in closing deals, negotiating, and turning opportunities into outcomes. They should be commercially driven, flexible, and able to meet targets in a changing environment.

Strong analytical ability is important, including the use of data and reporting to improve performance. Fresha also values curiosity, initiative, creativity, and a problem-solving mindset. Experience in outbound calling or a similar sales-focused environment is preferred. Excellent written, verbal, and presentation skills are essential, along with a team-oriented approach and a self-starter attitude.

Added bonus

Fluency in English plus another language is a plus. Experience in the beauty and wellness sector is also considered an advantage.

Interview process

The hiring process includes a 30-minute video screen with the Talent Team, followed by a 45-minute in-person interview with Team Leads, and a 75-minute in-person presentation round with the General Manager (UK & Ireland) and Team Leads. Fresha aims to complete the process and share feedback within 2 weeks. Applications are reviewed manually, and while the team aims to assess them within 7 days, this can take longer depending on volume.

Equal opportunity and accessibility

Fresha promotes an inclusive workplace where people from all backgrounds feel welcome and empowered to contribute. Candidates are considered fairly regardless of race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or other legally protected characteristics relevant to the location of application.

If you need any accessibility support during the interview process or after joining, Fresha encourages you to share those needs so accommodations can be made.

AI in hiring

Fresha may use AI tools to support certain parts of recruitment, including application review, resume analysis, or response assessment. These tools assist the talent team but do not replace human judgment, and final hiring decisions are made by people. Candidates can request more information about how their data is processed.

Additional information

This role is part of a fast-paced commercial team, and the responsibilities listed are not exhaustive. Other tasks may be assigned as needed.