Associate Center Manager

Role overview

The Associate Center Manager serves as the primary point of contact for a Cultfit centre. The role focuses on creating a smooth member journey, improving sales outcomes, and keeping the centre running to a high operational standard. It calls for a strong sense of ownership, a customer-first mindset, and an ability to foster an upbeat, service-oriented fitness atmosphere.

Sales & business growth

• Take ownership of monthly targets for memberships, renewals, and add-on sales.
• Improve walk-in and trial-to-member conversion by conducting effective consultations.
• Handle the full membership conversion cycle and ensure portal entries are complete, accurate, and consistent.

Centre operations management

• Run day-to-day centre activities using the prescribed checklist tool.
• Monitor class timings, trainer punctuality, and readiness of each session.
• Carry out daily audits of the facility to uphold cleanliness, safety, and brand expectations.
• Track stock for critical items such as first-aid supplies and water, and arrange replenishment on time.
• Resolve operational issues connected to attendance, bookings, equipment, or the facility.

Member experience & engagement

• Develop a strong connection with members and contribute to a warm, community-focused environment.
• Manage escalations and help ensure a smooth experience before, during, and after classes.
• Collect and record feedback from members and trainers to support ongoing improvement.
• Represent Cultfit’s service standards as the key face of the centre.

What success looks like

• Targets for sales and conversions are consistently met or surpassed.
• The centre remains compliant, well-managed, and strong in daily performance.
• Member satisfaction, retention, and NPS stay at a high level.
• The centre maintains a positive atmosphere, strong audit outcomes, and operational discipline.

Qualifications and skills

• A Bachelor’s degree or diploma is required.
• 2 to 5 years of experience in sales, operations, hospitality, retail, or other service-led roles is preferred.
• Strong verbal communication and customer management capabilities are essential.
• The ability to take initiative and solve problems effectively is important.
• A genuine interest in fitness, wellbeing, and community building is an added advantage.

Why join Cultfit?

• Health insurance and wellness benefits are provided.
• You get access to Cultfit workouts to support your personal fitness journey.
• You contribute to the mission of making health easier for millions of people.
• The role offers exposure to sales, operations, customer experience, and business performance.
• There is scope for growth in a fast-moving environment based on performance.