Associate Center Manager

Role overview

The Associate Center Manager serves as the on-ground representative of a Cultfit center, ensuring members enjoy a smooth, high-quality experience. The role combines revenue ownership, day-to-day operations, and service excellence in a fast-paced fitness environment. Success in this position depends on strong accountability, a customer-first mindset, and the ability to keep the center energetic, organized, and performance-driven.

Sales and business growth

• Take responsibility for monthly goals related to memberships, renewals, and add-on sales.
• Convert walk-ins and trial users into paying members through effective consultations.
• Handle the full membership conversion flow and maintain accurate, tidy documentation through the portal.

Center operations

• Run the day-to-day center routine using the required checklist tool.
• Monitor class timing, trainer punctuality, and readiness before each session.
• Perform daily facility checks to uphold cleanliness, safety, and brand expectations.
• Track basic center inventory such as first-aid supplies and drinking water, and replenish items on time.
• Fix operational issues connected to attendance, bookings, equipment, or facility readiness.

Member experience and engagement

• Develop strong relationships with members and help create a warm, community-focused atmosphere.
• Manage escalations and support a smooth experience before, during, and after classes.
• Record feedback from members and trainers and use it to improve service quality.
• Represent Cultfit’s service standards as the primary point of contact for the center.

Success measures

• Achieving or surpassing sales and conversion targets.
• Maintaining a compliant, consistently smooth, and high-performing center.
• Delivering strong member satisfaction, retention, and NPS results.
• Creating a positive center atmosphere backed by strong audit scores and operational discipline.

Qualifications and preferred attributes

• Bachelor’s degree or diploma.
• 2 to 5 years of experience in sales, operations, hospitality, retail, or other customer-facing service roles.
• Strong verbal communication and customer handling skills.
• High sense of ownership and solid problem-solving ability.
• Interest in fitness, wellness, and community building is an advantage.

Why this role stands out

• Health insurance and wellness support are included.
• Access to Cultfit workouts to support your own fitness goals.
• Opportunity to contribute to the mission of making health easier for millions.
• Exposure to sales, operations, customer experience, and business performance.
• Chance to grow in a high-growth environment with performance-based advancement.