Audio-Visual Technician

Overview

The Audio-Visual Technician is responsible for setting up, dismantling, and operating all Barnes Museum audio-visual equipment including audio, video, lighting, and staging systems. This role supports a variety of events such as live and virtual art lectures, musical performances, adult and K-12 virtual classes, as well as client occasions like corporate retreats and weddings. The technician ensures equipment is used safely and efficiently, upholds complete customer satisfaction, and manages all inventory before, during, and after events.

Responsibilities

• Provide customer-oriented service with professionalism and technical expertise.
• Demonstrate advanced troubleshooting and problem-solving skills for equipment and software malfunctions.
• Respond promptly and professionally to equipment challenges or changes.
• Utilize training in Barnes EMS (Event Management System) service orders to interpret equipment lists and event schedules.
• Adhere to Barnes' workplace culture, safety protocols, and security procedures in collaboration with departments such as Events, Facilities, Conservation, and Guest Protection Services.
• Complete additional duties as assigned.

Qualifications and Requirements

• Minimum educational requirement: High School Diploma; Associate’s degree preferred.
• At least one year of experience working as an A/V Technician.
• Proficiency in computer troubleshooting, including working knowledge of Microsoft Office, Teams, Zoom, and OBS software.
• Excellent customer service aptitude with clear, patient communication to assist users both in-person and remotely.
• Strong reliability and integrity.
• Must pass a national criminal background check.

Physical and Working Conditions

• Majority of work involves standing or moving around the event area (approximately 90% or more).
• Occasional lifting or transporting equipment weighing up to 65 pounds.
• Position requires extended computer use and clear verbal and written communication in English.
• Work environment is on-site at the Barnes Museum Philadelphia campus, both indoors and on grounds.

Organizational Competencies

• Accountability: Prepares adequately, follows through, and admits errors when appropriate.
• Job Quality: Demonstrates necessary knowledge, produces accurate and timely work, and prioritizes responsibilities.
• Service Orientation: Proactively identifies issues and collaborates on solutions; fosters a cooperative work atmosphere aligned with core values.
• Leadership: Sets positive examples, upholds ethical communication, and makes sound decisions collaboratively.
• Collaboration: Seeks mutually beneficial outcomes, acts inclusively and respectfully, and supports diversity, equity, inclusion, and accessibility initiatives.