Banking Associate - Business Loans

About Tyro Payments

Tyro Payments is a leader in providing integrated payment, banking, and lending solutions tailored to support Australian businesses. With over 21 years of experience, Tyro serves more than 76,000 merchants and partners with nearly 800 organizations across hospitality, retail, services, and health sectors. The company combines talented people, innovative technology, and strategic partnerships to deliver simplified payments and seamless business banking.

Role Overview

We are seeking a motivated and resourceful Banking Associate to join our lending team, specializing in business loans. You will play a key role in supporting lending operations and addressing the diverse financial needs of our business clients.

Key Responsibilities

• Proactively connect with customers via outbound calls to assist with banking inquiries and lending eligibility assessments.
• Promote Tyro's banking solutions in all customer interactions to increase awareness.
• Support clients with banking inquiries and advise on procedures relating to banking, accounts, and lending.
• Collaborate with sales and account management teams by identifying and referring EFTPOS opportunities.
• Develop strong relationships with business clients to foster advocacy and encourage repeat borrowing.
• Coordinate closely with risk and product teams to address customer needs effectively.
• Collect financial documents for manual assessment and prepare preliminary reviews of applicants' financials and credit histories.
• Conduct basic credit analysis to evaluate the creditworthiness of loan applicants before risk submission.
• Monitor loan portfolio quality, including default rates, to ensure a healthy lending book.
• Keep abreast of industry trends, market conditions, and competitor offerings.
• Provide customer and business insights to internal stakeholders to support decision-making.
• Perform additional duties such as managing customer enquiries, supporting initiatives, projects, and campaigns as instructed by management.

Qualifications and Skills

• Experience in banking or financial services with practical exposure to lending and credit products.
• Background in phone-based sales or telesales is highly valued.
• Strong customer service orientation with excellent attention to detail and follow-up skills.
• Effective time management, communication, and interpersonal abilities.
• Confidence in building relationships with clients and internal teams, demonstrating a proactive approach and initiative.
• Analytical mindset with problem-solving skills and an interest in credit and lending fundamentals.
• Bachelor’s degree in finance or business is desirable but not mandatory, along with a basic understanding of financial statements and credit analysis.

What We Offer

• A flexible work environment featuring a combination of in-office and remote work.
• Opportunities for continuous learning and career advancement.
• Generous paid leave including 16 weeks primary and 12 weeks secondary carers leave.
• Annual team volunteer day to foster community involvement.
• Special leave options such as birthday leave and an extra "Power Up" day.
• Weekly social events with snacks, craft beer, wine, games like ping pong and video games, plus themed events like Taco Tuesdays.
• Mental health and wellness initiatives to support employee wellbeing.
• Novated leasing options for eligible employees.

Diversity and Inclusion

Tyro is dedicated to fostering a diverse and inclusive workplace where every individual can thrive. We encourage applicants from all backgrounds to apply and are an equal opportunity employer. We are happy to provide accommodations during the recruitment process upon request.

Additional Information

If you don’t meet all the criteria, we encourage you to apply anyway as you may be considered for future opportunities within Tyro.