Bartender

Essential Duties

• Consistently present a friendly and professional demeanor to all guests.
• Adapt service to meet the cultural preferences and expectations of guests.
• Identify opportunities for upselling and contribute to increased revenue.
• Adhere strictly to established billing policies and procedures.
• Arrive punctually for every scheduled shift.
• Foster a positive team environment and collaborate effectively with colleagues.
• Ensure accurate and prompt delivery of beverage orders.
• Assist Venue Managers with training new staff members.
• Help resolve logistical challenges to deliver beverages promptly, ensuring proper quantity, presentation, and consistency.
• Participate in ongoing training programs and departmental initiatives.
• Minimize wastage through careful inventory and supply management.
• Prepare cocktail mixers, cut garnishes, manage requisitions and stock levels, procure ice, deliver food items, and handle waste disposal, ensuring the bar remains well-stocked for service.
• Maintain cleanliness of the bar, lounge, and table areas, including sweeping, polishing metal surfaces, mopping, cleaning glassware, and wiping mirrors; manage bar setup and breakdown.
• Mix and serve drinks for customers and servers, ensuring all necessary supplies are readily available; contribute positively to the overall guest experience.
• Conduct opening and closing inventory procedures for spirits, assist with other inventories as needed, control costs, and complete assigned opening and closing tasks.

Knowledge, Skills, and Abilities

• Proficiency in spoken, written, and reading skills in the workplace’s primary language to facilitate effective communication.
• Strong verbal and written communication skills.
• Able to engage in clear and informal dialogue with colleagues, both individually and in small groups.
• Basic understanding of hotel food and beverage services.
• Comprehensive knowledge of alcoholic beverages.
• Fundamental mathematical skills for calculations related to the job.
• Awareness of health, safety, and fire regulations, and compliance with these standards.
• Maintain excellent personal hygiene standards at all times.
• Correct and safe operation of equipment used in the role.
• Wear the prescribed uniform consistently.
• Exercise caution during service to prevent accidents.
• Keep the working area clean and organized.

Qualification Standards

• Fully embrace and personalize the guest service philosophy.
• Align oneself with the hotel’s brand values and operational approach.
• Display a warm and approachable personality.
• Consistently aim to satisfy and delight customers.
• Pay close attention to detail.
• Take pride in the quality of one's work and outputs.
• Work collaboratively within a team towards shared goals.
• Exhibit confidence, enthusiasm, and high energy levels.
• Possess a strong capacity to learn new skills, retain knowledge, and demonstrate learning.
• Commit to ethical business conduct.