Branch Assistant

Role overview

As a Branch Assistant, you will be central to the branch’s day-to-day performance. The role is varied and may involve warehouse support, serving customers at the retail counter, and handling deliveries. Your contribution helps the branch stay efficient, perform strongly, and consistently meet the customer promise.

What the employer offers

• A competitive salary that is reviewed regularly to remain market-aligned.
• Extra annual leave, including bank holidays, to support a healthy work-life balance.
• Opportunities for growth, learning, and progression across the UK and Europe.
• Life assurance for added financial protection for you and your family.
• Access to a 24/7 employee assistance programme with confidential support for you and your household.
• Discounted gym memberships through exclusive fitness offers.
• Healthcare benefits including an online GP service, hospital plan, and additional wellness support.
• Cycle to work scheme with tax-efficient bike purchase savings.
• Retail and staff discounts on selected brands and products.

Key duties

• Help build and maintain a safety-first culture, with the customer placed at the centre of every activity.
• Support delivery of branch performance against core business measures and KPI targets in line with wider company goals.
• Contribute to an efficient branch operation by ensuring the right controls and processes are in place for a customer-focused experience.
• Work as part of the fleet team while keeping a customer-first mindset.
• Encourage colleagues to consistently work in a way that supports safety at all times.
• Improve returns, credits, and warranty handling to make customer support smoother and more effective at the retail counter.
• Assist in maintaining strong retail standards so the branch delivers an excellent in-store experience.
• Support customer service by managing pick-to-manifest times and meeting service level agreements.
• Provide delivery support when needed and help keep the branch ready for growth through high service standards.
• Ensure a consistently high level of service that reinforces customer excellence.

Skills and experience

• Strong communication skills and the ability to build positive customer relationships.
• Confidence using technology to complete thorough fleet checks and promote a zero-accident mindset.
• High levels of concentration, energy, and motivation.
• Sound commercial awareness and practical business understanding.
• A commitment to consistently delivering excellent service.
• Adaptability to switch between tasks and support the branch where needed.

Why this role may appeal

• The company describes a people-first culture that values employees as much as customers.
• Flexible working options are available to support different lifestyles.
• There are genuine progression opportunities within a growing industry.
• The team is focused on high standards and excellence in everything it does.

Location

Navan, County Meath, Ireland.