Business Process Analyst

About Inkomoko

Inkomoko is a dynamic, high-growth social enterprise dedicated to empowering entrepreneurs across East and Central Africa to foster thriving businesses, create jobs, and build resilient economies. Recognized by the Financial Times as one of Africa's fastest-growing companies, Inkomoko has supported over 100,000 entrepreneurs, including a significant number from refugee communities, through comprehensive training, consulting, access to finance, and systemic change initiatives. With a presence in five countries and a strategic plan to expand further, Inkomoko is committed to impacting millions of lives.

Our core values—Purpose, Achievement, Improvement, Bravery, and 'We Eat Goat'—guide our work and foster a collaborative, high-achieving environment. Inkomoko is an affirmative action employer, strongly encouraging applications from refugees, women, and individuals representing the diverse communities we serve.

About The Opportunity And Responsibilities

Inkomoko is seeking a Business Process Analyst to play a pivotal role in our organizational transformation and ERP implementation. This position is crucial for analyzing, documenting, standardizing, and enhancing business processes across key functional areas. The analyst will collaborate with various stakeholders to drive operational excellence, ensure ERP readiness, and implement scalable business practices that support Inkomoko's expansion. This role reports to the Head of IT Projects and is open to candidates located in Chad, Ethiopia, Kenya, Rwanda, or South Sudan.

Key Responsibilities

• Business Process Analysis, Design & Optimization: Lead the comprehensive analysis, documentation, and redesign of end-to-end business processes within Finance, Operations, HR, Procurement, and Program Delivery. Develop detailed 'As-Is' and 'To-Be' process maps adhering to BPMN 2.0 standards. Identify and address process inefficiencies, bottlenecks, and control gaps to enhance operational excellence and scalability. Support reengineering and automation initiatives.
• ERP Transformation & Business Requirements Management: Collaborate with business stakeholders and project teams to translate operational needs into functional business requirements for the ERP system. Ensure alignment between business processes, ERP capabilities, and organizational goals. Assist in ERP design workshops, process validation, User Acceptance Testing (UAT), and implementation activities. Drive process standardization to facilitate successful ERP adoption.
• Stakeholder Engagement, Change Management & Adoption: Facilitate workshops and cross-functional sessions to gather requirements and drive process improvements. Cultivate strong interdepartmental relationships to foster collaboration and secure stakeholder buy-in. Support change management, communication, training, and adoption strategies for process and system transformations. Monitor new process adoption and implement corrective actions for sustained change.
• Process Governance, Risk & Compliance: Establish and maintain process governance frameworks, controls, standards, and documentation. Ensure processes comply with organizational policies, donor requirements, audit standards, and regulations. Support the identification, assessment, and mitigation of operational and process-related risks, working closely with Finance, Compliance, and Internal Audit.
• Performance Measurement & Continuous Improvement: Define and track process Key Performance Indicators (KPIs) and operational benchmarks. Analyze and report on process performance, improvement initiatives, and outcomes. Develop data-driven reports and dashboards to inform decision-making. Promote a culture of continuous improvement and operational excellence.

Requirements

Who We Are Looking For:

• Required Qualifications: A Bachelor's degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or a related field. A minimum of 5-7 years of experience in business process analysis, process improvement, ERP implementation support, or operational transformation. Proven experience with process mapping and documentation using BPMN 2.0. Experience in cross-functional operational or systems implementation projects. Strong analytical, documentation, and problem-solving capabilities. Experience with operational excellence and process governance.
• Preferred Qualifications: Experience within NGOs, social enterprises, consulting firms, or multi-country organizations. Familiarity with ERP systems like Odoo, Microsoft Dynamics 365, Oracle NetSuite, or SAP. Certifications such as BPM, Lean Six Sigma Green Belt, ABPMP, CBAP, or PMI-PBA are advantageous. Exposure to workflow automation, systems integration, or digital transformation. Experience supporting Finance, Procurement, HR, or Operations process transformations. Experience leading business process reengineering and ERP harmonization in multi-country settings.
• Key Competencies: Exceptional analytical and critical thinking skills. Excellent stakeholder engagement and facilitation abilities. Strong written and verbal communication. High attention to detail. Ability to manage multiple priorities in a fast-paced environment. Adaptability and a strong change management mindset. Excellent organizational and time management skills. Ability to influence and collaborate effectively across teams and leadership levels. Results-oriented with a continuous improvement focus. Demonstrates integrity, professionalism, and accountability.
• Personal Attributes: We seek individuals who instill trust, act with courage, and make informed decisions. The ideal candidate will drive simplification and operational excellence while balancing standardization with practical business needs.

Additional Information

Benefits:

• Competitive salary and potential performance-based bonuses.
• A vibrant company culture with ample learning and growth opportunities.
• Exposure to a diverse regional team and inclusive policies.
• Opportunity to make a significant social impact.
• Comprehensive health insurance for self and family.
• Staff savings and provident fund, with negotiated bank rates for long-term employees.
• Generous annual leave, parental leave, and sabbatical options.

Application Process:

• Submit your CV and a statement explaining your suitability for the role.
• Applications are reviewed on a rolling basis; early submission is encouraged.
• Inkomoko is committed to justice, diversity, equity, and inclusion. Refugees and women are strongly encouraged to apply.
• Employment is contingent upon successful background checks and verification.
• All offers are subject to satisfactory references and background screening. Inkomoko participates in the Inter Agency Misconduct Disclosure Scheme, requiring disclosure of findings related to sexual misconduct, fraud, or abuse from previous employers. By applying, candidates confirm their understanding of these procedures.