Care Coordinator

About the Role

The Patient Care Coordinator (PCC) at LifeSpanMD serves as a vital administrative member working closely alongside physicians and clinical personnel. Acting as the primary contact for patients and referring doctors who reach out to the office, the PCC facilitates appointment coordination, scheduling, and confirmation. Additionally, they assist in managing patient flow within the clinic and oversee patient check-out processes. This role requires strong problem-solving skills, decision-making capabilities, and specialized knowledge in patient care management.

As the initial welcoming presence and final point of interaction for patients at the integrative medical and wellness center, the PCC significantly influences patient experience. The role demands high levels of organization, self-motivation, and a commitment to ensuring patients feel comfortable, staff are well-prepared, and daily operations function seamlessly.

Responsibilities

• Welcome patients upon arrival and manage patient flow through the office.
• Handle patient check-out procedures and deliver products during visits.
• Perform administrative clerical tasks to support clinical staff efficiently.
• Answer phone calls and respond to emails from current patients promptly.
• Communicate medical questions from patients to healthcare providers.
• Coordinate consistent follow-up with patients and manage ordering and shipping of products.
• Promote a cooperative and productive atmosphere among team members.

Eligibility and Qualifications

• At least three years of customer service experience.
• Previous experience in healthcare or clinical settings involving direct patient interaction is preferred but not required.
• Ability to professionally engage with clients and clinic staff while preserving confidentiality.
• Strong verbal and written communication and interpersonal skills.
• Competence in documentation, translation, and record maintenance.
• Capacity to manage multiple tasks with a focus on excellent organizational abilities.

Benefits and Additional Information

• Employment offers depend on qualifications and prior experience.
• Access to Medical, Dental, and Vision insurance after 90 days of employment.
• Participation in 401K retirement program with company matching.
• Paid holidays, paid time off, and paid sick leave are included.

Work Location

Primary office location: 12301 Wilshire Blvd., Suite 315, Los Angeles, CA 90025.
Corporate headquarters: 135 Beaver Street, Suite 402, Waltham, MA 02452.