Case Manager

About EML Group

EML is a leading specialist organization in Workers Compensation and Personal Injury Claims Management, dedicated to supporting individuals throughout their recovery and return-to-work process. Our expanding team exceeds 4,000 employees, and we nurture a culture focused on continuous learning and employee development to offer fulfilling long-term career paths.

Job Opportunity

Join our diverse Geelong-based team where you will make a meaningful difference in people's lives daily. This full-time, permanent role involves managing a portfolio of workers compensation claims with an emphasis on delivering exceptional service and aiding injured workers in their rehabilitation and workplace reintegration.

This position begins on September 7 and is primarily office-based in Geelong, with the possibility of working remotely up to three days weekly after completing an initial training period.

Please note: For the first eight weeks, you are required to attend full-time face-to-face training at our Melbourne CBD location to ensure excellent onboarding.

Key Responsibilities

• Offer proactive, empathetic, and customer-centric support to injured workers and associated employers from the outset.
• Efficiently manage all facets of a workers compensation case portfolio adhering to legislative and compliance standards.
• Ensure outstanding customer experiences for all stakeholders by overseeing the entire lifecycle of assigned cases.
• Communicate information clearly and accurately, including details on claim options, entitlements, responsibilities, and obligations.
• Conduct claim reviews, coordinate case conferences, and hold face-to-face meetings with clients as necessary.

Candidate Profile

• Previous experience working in dynamic, high-pressure environments involving customer service, medical reception, or call centers.
• Strong proficiency with computer systems and rapid adaptability to new technologies and workflows.
• Exceptional communication skills with confidence in influencing and engaging diverse stakeholder groups.
• Compassionate, resilient, and solution-driven when handling sensitive or complex scenarios.
• Self-motivated and proactive, demonstrating creativity in problem-solving.
• Meticulous attention to detail coupled with effective organizational and time management abilities.

Employee Benefits and Culture

We proudly foster a workplace founded on equality, diversity, and inclusion, ensuring every team member feels valued and respected. EML is committed to integrity and honesty in all interactions.

• Experience a collaborative and diverse team environment.
• Flexible work-from-home arrangements supporting a balanced lifestyle.
• Access to corporate wellbeing programs, including discounted health insurance and gym memberships.
• Enjoy exclusive savings from over 350 retail partners through our RewardsHub program.
• Engage in comprehensive learning and professional development opportunities.
• Benefit from counseling and support services via our Employee Assistance Program.
• Participate in company-wide events to build connections and celebrate achievements.
• Qualify for an annual company incentive scheme and regular salary reviews.
• Up to 16 weeks of paid parental leave with superannuation entitlements.

Additional Information

EML values employee growth and supports career progression through ongoing development initiatives and generous benefits packages. If you are looking for a purposeful role within a supportive workplace, we encourage you to apply.