Chat Customer Service Specialist

Role overview

This entry-level operations support role is focused on keeping day-to-day processes running smoothly within Citi’s core operations environment. The position covers tasks such as maintaining records and documentation, storing and retrieving files, managing account-related activities, handling imaging work, and assisting with account opening processes in close coordination with the Operations - Core team.

The role also acts as a connector between operations colleagues, relationship managers, project managers, custodians, and clients. The main purpose is to deliver reliable operational support that fits Citi’s established systems, standards, and workflows.

Key responsibilities

• Work through assigned tasks by following set procedures, including complex issues that need detailed investigation or research.
• Support the team by acting as a subject matter resource, leading special assignments, helping train new team members, guiding junior staff, and helping distribute work when needed.
• Perform basic analysis, research, and workflow coordination.
• Assist across a wide range of products and services.
• Share important updates with senior managers and help with actions that reduce organizational risk or loss.
• Apply sound judgment to risk, compliance, ethics, and control matters while protecting the firm, its clients, and its assets.

Qualifications

• 1–3 years of relevant professional experience.
• Background in a business office or operational setting.
• Good computer and numerical skills, especially with databases and spreadsheets that involve more complex work.
• Strong administrative and technical capability.
• Consistent accuracy and strong attention to detail.
• Working knowledge of the policies, procedures, and activities of a basic work area.

Education

A bachelor's degree is required.

Additional information

This description gives only a broad view of the kind of work involved. Other job-related duties may be assigned as needed.

Job family

Job family group: Operations - Core

Job family: Operations Support

Time type: Full time

Equal opportunity and accessibility

Citi is an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic.

If you need a reasonable accommodation because of a disability, support is available for using the search tools and/or for applying to a career opportunity.

Equal employment and rights notices are also available through the company’s policy statement and rights information poster.