Chief Operations Officer

About the Organization

Thorek/Scott and Partners (TSP) is a reputable recruitment firm with nearly 40 years of experience connecting distinguished organizations with talented professionals. They serve a variety of sectors, including global banks, financial institutions, private equity funds, professional service firms, and entrepreneurial ventures both in Canada and internationally, focusing on understanding client and candidate aspirations comprehensively.

Position Summary

A rapidly expanding Canadian Credit Union is undergoing a major transformation phase, seeking an experienced Chief Operating Officer (COO) to report directly to the CEO. The COO will spearhead the organization's pivotal strategic initiative to deploy a new core banking technology platform integrated with lending and digital banking services while managing organizational change across the transformation effort. Post-implementation, the COO will be tasked with developing and scaling operational frameworks to support ambitious growth plans, new product launches, and enhanced capacity.

Key Responsibilities

• Direct the deployment of the new core banking and related technology platforms, working collaboratively with senior leadership, external vendors, and consultants to ensure successful project completion.
• Maintain high standards of operational performance across member services, lending functions, and transaction processing activities.
• Manage and continuously improve the core banking, mortgage, and digital banking systems, including developing policies, procedures, and control mechanisms.
• Support product launches by ensuring adequate system integrations, workflow designs, reporting mechanisms, and compliance adherence are in place.
• Promote operational efficiency through automation, innovation, and ongoing process enhancements.
• Work closely with the executive team and Board to shape and execute digital operations strategy.

Candidate Qualifications

• At least seven years of progressive leadership experience in financial services such as banks, credit unions, trust companies, or other deposit-taking institutions.
• Post-secondary education in Business, Finance, or a related field.
• Proven success in steering large-scale operational changes, technology upgrades, or core banking implementations.
• Deep knowledge of banking operations including lending, deposits, digital banking, and customer service.
• Demonstrated capability to manage cross-functional initiatives involving multiple stakeholders and external partners.
• A strategic mindset paired with hands-on leadership, capable of balancing immediate operational needs with long-range objectives.

Other Information

Applicants must be legally authorized to work in Canada to be considered for this role.

Thorek/Scott and Partners values confidentiality and integrity in managing applicant resumes and assures that only those matching the client’s needs closely will be approached for interviews. Referrals are encouraged within professional networks.