Client Care Coordinator (12 Months Fixed-Term Contract)

About the Role and Company

At Inspiring Vet Care, people are central to our mission. As the UK's leading veterinary care provider, we care for over 2 million animals, aiming to promote healthier pets and contented owners. White Cross Vets is an expanding group of clinics dedicated to delivering exceptional pet care and memorable client experiences. We value our team highly, reflected in five consecutive years of three-star Best Companies accreditation. We are recognized as a preferred employer within the veterinary sector.

Key Responsibilities

As a Client Care Coordinator, you will serve as the initial contact for clients, ensuring every interaction is warm, professional, and empathetic. You will facilitate smooth clinic operations by managing appointments, responding to inquiries, handling client communications, and collaborating closely with both clinical and administrative staff to ensure positive experiences for clients and their pets.

Working Hours

• Full-time position
• Work 4 or 5 days per week plus shared Saturdays

Essential Duties

• Provide a friendly, professional, and compassionate client and patient experience
• Efficiently manage phone calls, bookings, and client correspondence
• Accurately process cash and card payments
• Handle confidential and sensitive information with discretion
• Assist colleagues to ensure smooth daily reception operations
• Maintain composure, organization, and professionalism in a fast-paced, emotionally challenging environment

Candidate Profile

Ideal candidates will be personable, well-organized, and client-oriented team players with:

• Strong communication skills coupled with a professional and welcoming demeanor
• Prior experience in customer-facing roles emphasizing service quality and careful attention to detail
• Capability to manage multiple tasks effectively in a busy setting
• A cooperative spirit and readiness to support team members
• A proactive mindset open to feedback and continuous learning

Employee Support and Benefits

Our commitment to your development and wellbeing begins from your first day, with:

• A collaborative client-facing role within a supportive practice team
• Clear career progression paths including client care and leadership opportunities
• Ongoing training supported by experienced mentors and practice groups
• A culture guided by values focused on care, community, and continual improvement
• 6.6 weeks annual leave plus your birthday off, with increments in holiday entitlement based on service length
• Generous family-friendly policies covering maternity, paternity, adoption, shared parental, and surrogacy pay
• Wellbeing initiatives such as Healthcare Cash Plan and Cycle to Work scheme
• Learning opportunities through the Inspiring Vet Care Academy
• Pension scheme participation
• Discounted veterinary care services
• Additional benefits including Green Cars salary sacrifice and discounts at numerous retailers

Compensation

Salary range: Up to 26,520 per annum

Additional Information

We may utilize artificial intelligence tools during recruitment to assist in reviewing applications and analyzing candidate information; however, all final hiring decisions are made by human recruiters. For queries about data processing, please contact us directly.