Client Executive

Role overview

Marsh NZ is looking for a capable Client Executive to join its Affinity team in Auckland. The position sits within a high-performing broking group focused on SME Financial Lines scheme accounts and delivering excellent service to both new and existing clients. You will work in a supportive environment designed to build a broad base of insurance account management experience while staying aligned with the company’s client-first approach and business objectives.

Working arrangement

This is a hybrid position based in Auckland, New Zealand. The role requires at least three days each week in the office, with the remaining time offering flexibility to work remotely in line with the company’s hybrid model.

Key accountabilities

• Deliver service that meets or exceeds the standards agreed in client service agreements.
• Take ownership of client service delivery and respond proactively to client needs while staying within agreed service expectations.
• Help the team assess and prioritise new business opportunities coming from the existing client portfolio.
• Follow Marsh’s procedures and quality standards in all day-to-day work.
• Work with insurer partners to secure solutions that are beneficial for clients.
• Support the Segment Leader in developing, implementing, managing and achieving team and unit business plans and targets.

Candidate profile

The ideal candidate brings relevant experience in broking or underwriting, ideally with exposure to Financial Lines. Strong collaboration skills are important, as the role involves building effective working relationships with internal colleagues, clients and wider market stakeholders. You should be confident communicating with different audiences, both verbally and in writing, and be able to manage time and priorities across a busy SME and scheme-based portfolio.

What makes someone successful in this role

Success in this position also depends on being a strong communicator who can represent the client-first mindset clearly and professionally. You should be comfortable analysing complex information, assessing risk and turning that into practical advice. Good organisation, sharp attention to detail and the ability to handle multiple tasks at once are important. The role also suits someone who contributes positively to the team, supports management goals and works respectfully with people from different backgrounds, perspectives and working styles.

Qualifications

A New Zealand Certificate in Financial Services (Level 5) is required.

Why join Marsh

• Access to professional development, meaningful work and supportive leadership.
• A lively, inclusive culture where you can work with talented colleagues to create solutions and make an impact for colleagues, clients and communities.
• A large global organisation that can offer varied career paths, along with benefits and rewards that support wellbeing.

About the company

Marsh Risk is part of Marsh, a global organisation focused on risk, reinsurance and capital, people and investments, and management consulting. The business works with clients across 130 countries and has annual revenue of more than $27 billion, supported by a workforce of over 95,000 colleagues. Marsh aims to help clients build confidence and thrive through perspective.

Diversity and flexible working

Marsh is committed to building a diverse, inclusive and flexible workplace that values people from all backgrounds and identities. The organisation also supports a hybrid working model that combines remote flexibility with the benefits of in-office collaboration, connection and professional growth. All colleagues are expected to work from their local office or on client sites at least three days per week, and office-based teams will have at least one shared anchor day each week.