Client Services Associate

About Go Abacus

Go Abacus is a specialized AI infrastructure platform designed specifically for regulated sectors such as banking, credit unions, healthcare, and insurance. It helps organizations deploy AI solutions that comply with strict regulatory frameworks without compromising on control, privacy, or confidence. Unlike generic AI platforms, Go Abacus offers repeatable, auditable, and policy-driven AI systems that integrate seamlessly with existing workflows and compliance demands, serving clients with very low risk tolerance and high accountability expectations.

Why Join Go Abacus?

• Opportunity to work at a rapidly expanding startup leading innovation in AI
• Direct interaction with senior leadership and clients
• Accelerated development of professional skills within a highly talented team
• Company-wide gatherings and acknowledgement initiatives
• Annual performance-based salary reviews and bonuses
• Financial assistance for professional growth including training, certification, and advanced education
• Flexible schedules and remote working options, with hybrid on-site availability in downtown Chicago
• Benefits include health, vision, dental insurance, 401(k) plan, commuter allowance, and reimbursements for gym and coffee

Role Overview and Responsibilities

• Manage relationships with over 15 client accounts, ensuring their satisfaction and engagement
• Work closely with clients to identify problems, explore AI applications, specify requirements, and determine data integration points
• Take charge of client onboarding by providing software training and facilitating regular progress meetings
• Oversee deployment schedules and ensure readiness for production use
• Conduct training sessions to educate customers on company AI tools
• Administer customer experience surveys, deliver technical feedback to product teams, and collaborate with clients to enhance usage
• Handle customer inquiries, triage issues, and escalate to technical support as necessary

Qualifications and Skills

• Bachelor's degree in business, public health, information systems, or liberal arts
• Passion for B2B products, client services, compliance, or AI innovations
• Minimum of three years in client service roles, consulting, account management, or customer support
• Proactive with sound judgment and commitment to follow-through
• Excellent written and verbal communication skills
• Adept at collaborating across teams internally and externally
• Detail-oriented fast learner with strong emotional intelligence
• Coachability and ability to convey technical concepts to non-technical audiences