Collections Specialist

Role Overview

We are looking for an enthusiastic Collections Specialist to join our Customer Success team in Riyadh, Saudi Arabia. This position requires managing customer accounts by ensuring payment collections are conducted efficiently and on time, maintaining precise financial records, and fostering strong relationships with clients. The role is integral to supporting our cash flow and delivering superior customer service.

Key Responsibilities

• Promptly follow up with customers to secure timely payments of outstanding invoices.
• Communicate with customers through phone, email, and other channels about overdue payments.
• Accurately update payment statuses and document collection efforts in the company's financial systems.
• Generate daily, weekly, and monthly reports regarding collections.
• Collaborate with Quality and Customer Success departments to resolve payment-related issues.
• Handle overdue accounts professionally while sustaining positive customer rapport.
• Escalate cases that are unresolved or considered high risk following company protocols.
• Ensure all collection activities comply with company policies, financial governance, and Service Level Agreements.
• Maintain comprehensive documentation of collections and customer interactions.
• Participate in initiatives aimed at streamlining collection processes and improving operational effectiveness.

Required Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related disciplines.
• At least two years of experience in Collections, Accounts Receivable, or Customer Service roles.
• Proficiency in ERP, CRM, or other financial management software.
• Strong skills with Microsoft Excel and the Office suite.
• Excellent negotiation and communication skills.
• Fluent in both Arabic and English languages.

Desired Attributes

• Exceptional aptitude in negotiating and building relationships.
• Clear and effective verbal and written communication abilities.
• Meticulous attention to detail and accuracy.
• Strong analytical thinking and problem-solving skills.
• Capable of managing multiple accounts simultaneously and prioritizing tasks effectively.
• Customer-oriented mindset with a professional, positive approach.
• Ability to thrive under pressure and meet strict deadlines.

Why Work With Us?

• Join a cooperative and encouraging work environment.
• Play a vital role in enhancing the company's financial health and customer satisfaction.
• Access opportunities for career advancement and professional growth.
• Workplace culture that promotes teamwork, responsibility, and continuous development.

Additional Information

This vacancy is exclusively available to Saudi Nationals.