Community Engagement Manager

About the Organization and Role

Big Brothers Big Sisters of Middle Tennessee has enriched the lives of young people in the region for over fifty years by fostering one-on-one mentoring relationships between adult volunteers and youth. Dedicated to enabling every child to realize their potential, the organization matches caring adults with children (referred to as "Bigs" and "Littles") to create impactful, sustained mentorship experiences. Our mission is to ignite the power and promise of youth by supporting these meaningful connections. Recognized for our inclusive and supportive workplace culture, we are committed to diversity, collaboration, and personal growth.

The Community Engagement Manager, reporting to the Director of Volunteer Recruitment, plays a vital role in amplifying volunteer involvement and strengthening community ties. This position is based in Nashville, incorporating hybrid work with some required on-site presence. The role involves advancing volunteer recruitment strategies, coordinating diverse volunteer opportunities ranging from traditional mentoring to micro-mentoring and special events, as well as managing community engagement initiatives and the BBBSMT Ambassadors program.

Key Responsibilities

• Lead and contribute proactively to the creation and implementation of recruitment and community engagement strategies.
• Organize and facilitate volunteer information sessions both online and face-to-face, along with planning and executing volunteer recruitment events and community programs.
• Develop and sustain a network of corporate and community partners in collaboration with the Development and Donor Relations teams, including participation in local networking and affiliate groups to identify new mentors and leads.
• Collaborate across departments to offer a variety of volunteer opportunities, including managing micro-mentoring and one-time engagements.
• Plan and execute community events designed to stimulate volunteer inquiries and participation.
• Oversee the Ambassadors Program by selecting, onboarding, scheduling, and leading ambassador activities and event tabling.
• Support internal programs such as affinity groups and initiatives that enhance volunteer satisfaction and connection to the organization.
• Partner with the Advancement Team to organize National Mentoring Month activities including the Big Appreciation Celebration.
• Engage in professional development and training as offered by the agency and the National office.
• Contribute to organizational priorities focused on resource development as a member of the Advancement Team.
• Maintain flexible work hours to support recruitment, outreach, and community events, which typically includes evening and weekend commitments.

Desired Qualifications and Traits

• Bachelor’s degree or equivalent professional experience.
• Proven background in community engagement, volunteer recruitment, partnership development, or similar fields.
• Experience in planning and conducting events or engagement campaigns.
• Strong communication, organizational, and teamwork skills with the ability to manage multiple priorities.
• Proficiency in data tracking to enhance recruitment effectiveness.
• Adept at building and maintaining community partnerships and fostering rapport.
• Comfortable with public presentations both virtually and in person.
• Ownership mentality with adaptability, curiosity, and solution-oriented approach.
• Empathy and interpersonal skills to establish trust and credibility.
• Preferred but not required: Middle Tennessee community connections, volunteer program management, event planning experience, public speaking skills, CRM/database proficiency, nonprofit sector experience.

Benefits

• 20 days of paid time off annually.
• 16 paid holidays, including the week spanning Christmas and New Year's.
• Comprehensive health coverage covering medical, dental, and vision, partially funded by the employer.
• Access to company-paid Text Care Concierge Medicine offering 24/7 medical communication.
• Parental and domestic partner leave benefits.
• Employer-paid life insurance and short- and long-term disability plans.
• Employee Assistance Program.
• 403B retirement plan with a 50% employer match on contributions up to 6%, with vesting after one year.
• Ongoing training and development opportunities.
• Advancement prospects within the organization.
• Monthly stipend for cell phone expenses.
• Flexible work schedule supported by a hybrid model requiring approximately three days on-site.
• Professional resume, LinkedIn profile enhancement, and headshot services.

Additional Information

The role demands commitment to evening and occasional weekend work to support recruitment and outreach activities, typically two evenings per week and one Saturday per month. Scheduling flexibility is encouraged to balance work and personal life. The organization is fully committed to equal employment opportunity and providing reasonable accommodations for individuals with disabilities in compliance with the Americans with Disabilities Act. Applicants will not face discrimination based on protected categories under local, state, or federal laws.