Coordinator – Guest Services

About the Role

As a Coordinator for Guest Services, you'll be the first point of contact for visitors and play an essential role in ensuring their experience at Qiddiya is seamless and welcoming. You will handle all aspects of guest reception, assist with clerical tasks, and collaborate with various internal teams to deliver exceptional service. Your ability to communicate effectively in Arabic and English, maintain a tidy workspace, and organize logistics will help create a positive environment for all guests and staff.

Key Responsibilities

• Greet all visitors upon arrival and guide them to the correct department, individual, or meeting room.
• Ensure that the reception area and shared spaces are kept clean and orderly at all times.
• Manage incoming phone calls, transfer them to the appropriate contacts, and respond to routine inquiries.
• Support the Human Resources team by coordinating onboarding and exit procedures for employees.
• Perform administrative duties including document copying, meeting room reservations, and mail sorting.
• Accurately deliver incoming mail and parcels to corresponding staff members promptly.
• Organize airport pickups for designated guests or employees as required.
• Oversee and replenish office supplies and maintain equipment, ensuring smooth daily operations.

Required Qualifications & Skills

• Hold a Diploma or Bachelor’s degree, preferably in Hospitality Management or a related discipline.
• Demonstrated background in guest services or hospitality, with a commitment to excellent service standards.
• Outstanding communication and people skills, capable of interacting with diverse individuals.
• Keen attention to detail and strong organizational talents.
• Proficiency in both Arabic and English is preferred for effective communication.