Customer Care Executive

Key Responsibilities

• Initiate outbound calls to potential customers using provided contact lists.
• Clearly and persuasively communicate promotional offers to capture customer interest.
• Encourage customers to redeem complimentary vouchers and family dining experiences at the hotel.
• Meet daily and weekly targets for calls made and conversions achieved.
• Keep meticulous documentation of calls, customer responses, and necessary follow-ups.
• Work closely with sales and marketing teams to boost customer engagement efforts.

Required Qualifications and Skills

• Prior experience in telecalling, telesales, or pre-sales roles is essential.
• Excellent verbal communication and interpersonal abilities.
• A results-driven approach with resilience under pressure.
• Basic proficiency with computers, including MS Office and CRM software.
• A positive mindset focused on customer satisfaction.

Compensation and Benefits

• Attractive incentive schemes linked to target achievement.
• Chance to be part of a developing hospitality brand.
• A supportive team with training opportunities provided.
• Free vouchers and special perks for high-performing team members.

Candidate Profile

• At least six months of experience in telecalling or telesales roles.
• Comfortable with making outbound calls and managing customer objections effectively.
• Energetic, persuasive, and highly motivated to surpass set goals.