Customer Delivery Driver - Whitstable Extra

About the role

As a Customer Delivery Driver, you’ll represent Tesco directly at customers’ homes. The job is about far more than simply driving: it’s about delivering shopping safely, handling each order with care, and providing friendly, dependable service that leaves customers feeling looked after. The work is active, hands-on and varied, with every shift offering something different. You’ll spend much of your day working on your own, while still having support from managers and colleagues at the store whenever you need it.

Availability window

This position requires availability across the following times:

• Sunday: 13:00 to 23:00
• Monday: 13:00 to 23:00
• Wednesday: 13:00 to 23:00
• Saturday: 13:00 to 23:00

What the role involves

• Keeping the van, trays and working area clean, organised and ready so each delivery arrives in excellent condition.
• Loading the vehicle safely and carrying out all required checks to make sure it is legal, dependable and prepared for the day’s deliveries.
• Explaining substitutions, order changes and any short-dated products to customers in a helpful, calm and reassuring manner, including issuing refunds where appropriate.
• Handling all items carefully and delivering each order with the same attention you would give your own shopping.
• Dropping off orders within the promised time slot and providing a warm, natural customer experience at the doorstep.

What Tesco is looking for

• Someone who works well with colleagues and contributes to a positive team atmosphere.
• A warm, approachable manner with both customers and fellow team members.
• Flexibility and the ability to adapt quickly when customer needs or circumstances change while on the road or in store.
• A valid UK, EU or EEA driving licence (full or automatic) held for at least 12 months, with no more than 3 penalty points.

Pay and hours

Pay begins at £14.18 per hour and increases to £15.45 per hour in stores within the M25. Some locations may include extra payments. A minimum of 16 hours per week is guaranteed, although 12-hour roles are also available.

Benefits

• Holiday entitlement starts at 20 days plus one personal day, then rises to 22 days after 12 months, in addition to Bank Holidays.
• Flexible working options are available from the first day.
• Colleague Clubcard savings of 10%, increasing to 15% on pay-day weekends, plus a second card for family sharing.
• Access to free wellbeing support covering mental, physical and overall life wellbeing.
• Life cover worth five times your salary and a pension scheme with matching contributions up to 7.5%.
• Access to a choice of further benefits, including retail discounts, share schemes and cycle-to-work options.
• Uniform supplied, along with policies designed to support key life events.

About Tesco

Tesco aims to become every customer’s preferred place to shop, with a purpose built around helping customers, communities and the planet a little better every day through responsible and sustainable action. The business values diversity, equity and inclusion, and wants people to feel able to be themselves at work. Flexible working conversations are welcomed during the application process. Tesco is also a Disability Confident Leader and is committed to an inclusive and accessible hiring process.

Additional information

This role is full-time and onsite in Whitstable, England, United Kingdom. The position is permanent in nature, with no salary amount or opening count specified beyond the hours noted above.