Customer Engagement Associate

About the Role

The Customer Engagement Associate will serve as the initial contact point for customers, delivering courteous and professional support from their first inquiry through to course completion. This position plays an essential role in upholding the high-quality service standards known at SIMIAN.

Key Responsibilities

• Act as the primary contact for customer calls and emails providing clear, courteous, and accurate information.
• Handle bookings and coordinate training schedules efficiently.
• Maintain precise customer records and assist in generating reports.
• Collaborate with trainers and internal teams to ensure seamless course delivery.
• Support the Customer Engagement Lead and National Business Development Manager with administrative and communication duties.
• Identify opportunities for cross-selling and repeat business with existing clients.
• Contribute to ongoing enhancements of customer service processes.
• Represent SIMIAN professionally and positively at all times.

Candidate Profile

• Confident and professional communicator with excellent interpersonal skills.
• Highly organized and capable of managing multiple priorities effectively.
• Genuinely customer-focused with a strong dedication to outstanding service.
• Comfortable working with CRM platforms and common office software.
• Positive, proactive, and a team player eager to collaborate and contribute.
• Motivated to learn, grow, and advance within a nationwide organization.

Compensation and Benefits

• Competitive salary complemented by a bonus scheme.
• Supportive and friendly team environment.
• Professional development and career advancement opportunities.
• 22 days of holiday annually with increases linked to length of service.
• Access to a company pension plan.
• Eyecare vouchers provided.
• Free parking availability and regular company social events.

Additional Information and Terms

Applications require submission of a CV along with a covering letter outlining relevant work experience. Offers of employment are contingent upon satisfactory references and DBS checks, with a considerate approach toward candidates’ criminal histories. The recruitment process includes safer recruitment practices and may involve online checks for shortlisted candidates. Previous applicants are encouraged to reapply. Recruitment agencies are not engaged for this vacancy.