Customer Experience Partner - Supply Chain Management
Mumbai, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- In office
- Eligibility
- <ul><li>Open to candidates with a willingness to develop job-specific skills; suitable for early-career professionals.</li><li>Candidates from all backgrounds are welcomed, regardless of demographic or personal characteristics.</li></ul>
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
As a Customer Experience Partner specializing in Supply Chain Management (SCM), you will provide dedicated support and solutions to customers after their onboarding process. Your work will center around maintaining high levels of service, managing relationships, and resolving issues efficiently within the established framework of the organization.
Main Responsibilities
- Manage various customer communication channels, ensuring timely and effective responses.
- Handle case management tasks, resolving client concerns and issues as they arise.
- Assist in the onboarding process for new customers and foster ongoing relationship management activities.
- Administer contracts and handle dispute resolution in alignment with company policies.
- Deliver skilled administrative and operational support for both entry-level and more seasoned internal teams.
- Utilize both job-specific training and practical experience to complete specialized operational tasks.
- Identify standardized work methods while escalating unfamiliar or complex issues to senior staff when necessary.
Working Structure
You will typically work under supervision while employing your independent judgement within set parameters. Familiarity with established routines is important, and you can expect to contribute specialized support to operations as an individual contributor, depending on your experience level.
Additional Information
- This role requires a limited amount of prior business knowledge; extensive on-the-job training will be provided.
- The organization supports a collaborative and inclusive environment where diverse perspectives are valued and encouraged.
Equal Opportunity Statement
The company is dedicated to fostering an inclusive and diverse workplace. All qualified applicants will be considered regardless of background or personal characteristics, and support is available throughout the application or employment process for individuals who require adjustments or accommodations.