Customer Relationship Manager

About the Role

We are seeking an energetic and customer-centric Customer Relationship Manager to enhance client connections, promote business expansion, and boost customer engagement. This position requires 3 to 5 years of relevant experience in customer relationship management, sales, and account handling, combined with strong communication, leadership, and relationship-building capabilities. The candidate will apply strategic thinking to improve customer retention, meet business goals, develop sales approaches, and create lasting value through effective management of customer relationships.

Primary Responsibilities

• Establish, nurture, and reinforce enduring relationships with both current and potential customers.
• Serve as the main point of contact, ensuring exemplary customer experiences during the relationship lifecycle.
• Identify customer needs, deliver appropriate solutions, and resolve queries promptly.
• Conduct customer engagement activities, regular follow-ups, meetings, and relationship-building efforts.
• Reach out to dormant, inactive, and unengaged customers to rekindle relationships and generate new business prospects.
• Formulate and execute effective upselling and cross-selling tactics to augment customer value and company revenue.
• Spot new business leads and contribute to achieving sales and organizational objectives.
• Maintain accurate records of customer interactions and sales activities utilizing CRM systems.
• Analyze customer feedback and apply strategies to enhance satisfaction and retention levels.
• Collaborate with internal teams to guarantee seamless service delivery and customer support.
• Organize customer-focused events, meetings, product demonstrations, and engagement activities.
• Innovate methods and strategies to elevate customer experience and overall business performance.
• Prepare detailed customer reports, sales summaries, MIS reports, and dashboards related to relationship management.
• Gain thorough knowledge of company products, services, and processes to support customer needs effectively.
• Exhibit leadership qualities by supporting team objectives and driving customer-centric initiatives.
• Efficiently prioritize tasks with disciplined time management and diligent follow-up.

Qualifications and Skills

• Possess a Bachelor's degree.
• Have 3 to 5 years of experience in Customer Relationship Management, Sales, Account Management, Business Development, or Customer Service.
• Demonstrate strong expertise in managing customer relationships and sales-oriented activities.
• Proficient with CRM software, customer lifecycle management, and reporting tools including Tally.
• Exhibit excellent communication and interpersonal skills.
• Proven ability to meet or surpass business targets.
• Experience in upselling and cross-selling with solid negotiation and problem-solving skills.
• A leadership mindset with capability to foster teamwork.
• Creative approach to customer engagement and retention.
• Excellent organizational and time-management skills.
• Customer-first attitude committed to delivering superior service.

Additional Information

• Preference is given to female candidates as per business needs.
• Willingness to travel for client meetings, customer visits, business development, and special events is essential.
• Confidence in managing customer interactions and stakeholder relations is required.
• Self-motivated, goal-driven, and able to work independently.
• Capable of handling multiple customer accounts and consistently delivering strong results.
• Highly motivated to foster customer loyalty and contribute to company growth.