Customer Service Representative

About South Country Equipment

South Country Equipment is a family-owned John Deere dealer network operating eight locations across southern Saskatchewan. Committed to innovation and supporting the agricultural community, the company fosters a collaborative environment where team members support one another in achieving both personal and company goals. The culture values a team-first mindset, eagerness to learn, a welcoming personality, and a passion for agriculture.

Role Overview

The Customer Service Representative serves as the face of the parts department, playing a crucial role in maintaining strong relationships with customers. This position requires managing customer interactions in-person, by phone, and through written communication, ensuring their parts needs are met efficiently and accurately using parts software.

Responsibilities

• Engage professionally with customers to understand and fulfill their parts requirements through multiple communication channels.
• Offer ongoing support to farmers year-round to keep their equipment operational.
• Build and nurture customer relationships to enhance service quality.
• Contribute to inventory management and maintain a professional retail environment.
• Adapt to a cyclical work schedule requiring extended hours during peak farming seasons, including evenings, weekends, and participating in an on-call rotation.

Qualifications

• Two to three years of experience in customer-facing or retail roles.
• A customer service approach focused on building relationships and a genuine motivation to assist others.
• Strong attention to detail.
• Basic to intermediate proficiency with computer applications.
• Effective problem-solving abilities with creativity in finding solutions.
• A mechanical understanding or farming background is advantageous.

Employee Benefits

• Comprehensive pension plan.
• Health insurance coverage.
• Dental benefits.
• Life insurance protection.
• Vision care benefits.
• Paid time off.
• Store discounts on products.

Additional Information

The position is full-time and permanent at the Southey, Saskatchewan location. The company values autonomy, offering employees the freedom to innovate and develop their careers while representing a respected brand in agricultural equipment. Training and professional development are actively supported, including access to John Deere and external courses. Overtime hours are compensated.

Application deadline: August 10, 2026.