Customer Support Executive - Technical Voice Process

About the Role

We are recruiting Customer Support Executives for a Technical Voice Process with a prominent BPO client based in Mohali. This position involves handling customer calls, addressing queries, and delivering customer service in a professional and efficient manner. Both freshers and professionals with up to 3 years of relevant experience are encouraged to apply, provided they possess good communication skills.

Key Responsibilities

• Attend and manage incoming customer calls effectively.
• Resolve customer queries to ensure satisfaction and retention.
• Maintain accurate records of customer communications and interactions.
• Comply with organizational policies and process guidelines.
• Achieve stipulated performance and service quality benchmarks.

Required Skills

• Strong communication and interpersonal capabilities.
• Elementary understanding of telecalling and voice-based processes.
• Customer service aptitude with problem-solving proficiency.
• Basic computer literacy.

Eligibility

• Candidates with education from undergraduate to graduate levels in any discipline.
• Experience ranging from zero to three years; freshers are welcome.
• Effective communication skills are mandatory.

Salary and Incentives

• Monthly salary between INR 18,000 and INR 24,000.
• Opportunities for performance-based incentives.
• Employment in a stable and supportive work environment.

Job Details

• Work location: Mohali, India.
• Shift timings include day shifts and rotational shifts.
• Work schedule consists of 6 working days per week with 1 rotational off day.
• Onsite work mode.
• Face-to-face interview process.

Additional Information

• Priority for candidates who can join immediately.
• Comprehensive training is provided for fresh candidates.