Customer Support Executive

About the Role and Company

A global leader in logistics is launching its India support center and requires Customer Support Executives to join its pioneering team. The role involves acting as the primary liaison for customers, ensuring steady communication and resolution as shipments and orders move internationally. This is a remote opportunity with hiring across major Indian cities including Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, and Ahmedabad.

Key Responsibilities

• Respond promptly to customer inquiries related to orders, shipments, and account issues.
• Monitor and resolve customer concerns by coordinating efficiently with internal teams.
• Proactively update customers throughout the process until all issues are resolved.
• Maintain detailed and accurate records of cases and statuses within the support queue.
• Identify and report potential delays or risks early to prevent escalation.

Candidate Profile

• Possess 1 to 5 years of experience in customer support, operations support, or related service roles.
• Strong written and verbal communication skills in English with a calm and organized approach.
• Able to collaborate across teams to ensure tasks are completed effectively.
• Reliable setup for remote work and familiarity with support-related tools.

Preferred Qualifications

• Experience or background in logistics, supply chain, or e-commerce operations is advantageous.
• Knowledge of helpdesk or ticketing systems is preferred.
• Flexibility to work across different time zones when required.

What the Company Offers

• Opportunity to be part of the initial support team in India for a global logistics leader.
• Remote-friendly hiring policy across India with a view for long-term employment.
• Exposure to international operations with a responsibility-driven role.

Recruitment Process

The hiring involves an HR screening, an assignment stage, a managerial interview, and a cultural fit evaluation.