V
Customer Support Representative
Vertisystem (A MOURI Tech Company)
Remote · Contract
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- Work from home
- Resume
- Required to apply
Job description
Job Overview
This role involves delivering support to Cocoon's users remotely within the Pacific Time zone. The position operates under a contract expected to last over six months.
Key Responsibilities
- Assist users with inquiries and issues related to the product through email and scheduled phone conversations.
- Manage incoming support interactions within a tiered software support framework, ensuring prompt and empathetic assistance.
- Efficiently handle 30 to 45 email tickets and conduct 5 to 10 customer calls each day.
Requirements and Skills
- Exceptional verbal and written communication capabilities.
- Prior experience in customer support roles, ideally within SaaS environments.
- Proficiency in using Front, Calendly, and Zoom tools.
- Availability to work standard hours between 9:00 AM and 6:00 PM Pacific Time.
- Motivation to learn and adapt in a dynamic and fast-paced work setting.
Work styles they’re looking for
Adaptability
Time Management
Written Communication
Communication Skills
Verbal Communication
Empathy