Customer Support Specialist (m/w/d) - Fully Remote Position

About FunnelCockpit

FunnelCockpit is a forward-thinking software company dedicated to crafting the best all-in-one marketing tool tailored for small and medium-sized businesses. Our aim is to continuously grow by providing top-notch support and solutions to our customers.

Work Environment

We operate as a remote-first team, eliminating the traditional office setup. You will work entirely from home, with the option to utilize a co-working space if preferred. Our collaboration is powered by modern tools including Slack for communication, Linear for task and ticket management, and Intercom for direct customer interaction.

Responsibilities

• Provide friendly and solution-driven customer support through Intercom communication channels.
• Maintain accurate documentation of customer inquiries in Linear and collaborate closely with product and development teams.
• Participate in testing new product features and contribute to enhancing our Knowledge Base and AI functionalities.
• Relay valuable customer feedback to help improve FunnelCockpit continuously.
• Engage proactively by contributing your own ideas and working independently.

Qualifications

• Prior experience in customer service roles, preferably within digital environments such as SaaS, E-Commerce, or IT support.
• Fluency in both German and English to facilitate international team communication.
• Strong technical aptitude and readiness to adapt to new tools.
• A solution-first mindset paired with courteous and effective problem-solving skills.
• Ability to work reliably, in a structured and autonomous manner from a home office setting.

Additional Desirable Skills

• Experience with marketing tools or funnel/landing page builders.
• Exposure to SEO and performance marketing channels such as Facebook Ads or Google Ads.

Benefits

• Flexibility in working hours, with key availability between 9:00 AM and 6:00 PM.
• Comprehensive onboarding program featuring a dedicated personal mentor.
• Open communication culture, flat hierarchy, and a friendly, informal team atmosphere.
• Provision of a fully equipped workstation including a laptop and optional additional accessories.
• Access to a co-working space if desired.
• Flexible, tax-free benefits allowance.
• Opportunities to actively contribute to new initiatives including feature testing and knowledge base improvements.
• Inclusion in an engaged team with regular social events and encouragement to share fresh ideas.